Böwe Bell + Howell Scanners Names Kodak Service & Support As Exclusive Warranty And Service Provider
Böwe Bell + Howell Scanners announced today that it has selected KODAK Service & Support as the exclusive warranty and service provider for its full line of scanners in the United States and Canada.
KODAK Service & Support has served as Böwe Bell + Howell's exclusive worldwide warranty provider for the past five years. The scanner manufacturer expanded the agreement based on the success of KODAK Service & Support's service delivery to Böwe Bell + Howell end-users.
Under the new agreement, KODAK Service & Support will provide warranty service in the United States and Canada for all Böwe Bell + Howell scanners, including the Spectrum XF, Truper, FB Series and Sidekick scanner families. For post-warranty service, KODAK Service & Support will be Böwe Bell + Howell's service organization of choice and only Authorized Service Provider (ASP) in North America.
"We are firmly committed to backing every document scanner our reseller partners sell with the most expert service technicians available," said Sophia A. Marchi, director of sales, North America, for Böwe Bell + Howell Scanners. "Based on the positive customer feedback to our service program for the past five years, expanding our relationship with KODAK Service & Support was the clear choice for providing dependable scanner service."
As a result of the agreement, Böwe Bell + Howell resellers and end-users will continue to benefit from KODAK Service & Support's four decades of service experience, a North American network of more than 1,300 service professionals, and localized parts storage throughout the United States and Canada so scanner parts are stocked wherever customers need them. KODAK Service & Support also provides scanner installation, maintenance and repair; warranty enhancements and uplifts; and phone and online technical support.
"We are pleased to have been selected by Böwe Bell + Howell as the exclusive warranty and service provider for its full line of document scanners," said Art Gable, Vice President, Americas Region, KODAK Service & Support. "We expect that our expanded relationship will continue to help Böwe Bell + Howell resellers and end-users minimize scanner downtime and maximize scanning productivity."
About Böwe Bell + Howell Scanners
Böwe Bell + Howell Scanners, Wheeling, Ill., is focused on making the most
reliable, productive and easy-to-use document scanners in the industry.
Böwe Bell + Howell scanners are sold through the two-step channel of
distributors and value-added resellers. In addition, Böwe Bell + Howell is
the only scanner manufacturer in the industry that is willing and able to
customize its scanners to meet the unique requirements of its customer. For
more information on Böwe Bell + Howell, call 800-SCAN-494, or visit www.bbhscanners.com.
More information on Böwe Bell + Howell Co. can be found at www.bowebellhowell.com.
About Eastman Kodak Company
Kodak is the world's foremost imaging innovator, providing leading products
and services to the photographic, graphic communications and healthcare
markets. With sales of $14.3 billion in 2005, the company is committed to a
digitally oriented growth strategy focused on helping people better use
meaningful images and information in their life and work. Consumers use
Kodak's system of digital and traditional image capture products and services
to take, print and share their pictures anytime, anywhere; Businesses
effectively communicate with customers worldwide using Kodak solutions for
prepress, conventional and digital printing and document imaging; Creative
Professionals rely on Kodak technology to uniquely tell their story through
moving or still images; and leading Healthcare organizations rely on Kodak's
innovative products, services and customized workflow solutions to help
improve patient care and maximize efficiency and information sharing within
and across their enterprise.
More information about Kodak (NYSE: EK) is available at www.kodak.com.