News | January 13, 2012

Buffalo Wild Wings Franchisees Improve Service With Automated Kitchen Display Solution

Over 40 Buffalo Wild Wings franchise restaurants have deployed QSR Automations kitchen display software installed by 24-7 Hospitality Technology. The stores find that they are running better ticket averages and higher volumes than established stores running paper systems.

24-7 Hospitality Technology, an authorized nationwide reseller for QSR Automations, announces that it has implemented QSR's automated kitchen display software and hardware within franchise operators of Buffalo Wild Wings Grill & Bar restaurants to help ensure consistency, food quality, and optimum ticket times. By adding the QSR kitchen display solution, these Buffalo Wild Wings franchisees also gain access to critical production data in real-time and historical formats, empowering their in-restaurant and corporate team members with information needed to further enhance the guest experience.

24-7 Hospitality Technology is the leading systems provider to Buffalo Wild Wings franchisees, having installed systems in over 200 Buffalo Wild Wings locations. Widely recognized as the leader in kitchen display technology, QSR Automations helps all types of restaurant businesses around the world to measurably increase efficiency and quality, creating positive and memorable guest experiences each and every visit. QSR's innovative ConnectSmart solutions include kitchen display, recipe viewer, seating and wait list management with in-store and online call aheads, in-store and online reservations, and reliable restaurant hardware.

"We've been on paper systems since I started with our Buffalo Wild Wings group, and when looking at kitchen video systems in the past, they seemed inefficient," said Bret Robertson, Director of Growth and Development at Stauffer and Associates, operator of Buffalo Wild Wings restaurants in South Bend, IN. "With our new opening we decided to put in QSR's kitchen display system through 24-7, and it has been great. We are now able to look at what each station is doing and effectively manage our problem areas by finding which employees can keep up and which can't. It has also made our kitchen calm, organized, and quiet."

"We are running better ticket averages with higher volume than our established stores, and the food going out is leaving the kitchen hot and fresh instead of sitting in the window for five or more minutes while waiting for the burger with the order to finish cooking," Robertson added. "I dread having to go into the kitchens at our other stores during a rush and dealing with the uncontrolled chaos of paper tickets after using QSR's kitchen display solution."

Another Buffalo Wild Wings franchisee spent a little over two years talking with 24-7 prior to making the switch to QSR's kitchen display system. "I am extremely happy with the results while I am at the same time wishing that I would have made the switch sooner," said Trey Woessner, President / CEO Buckeye Restaurant Concepts, Inc., operator of the Buffalo Wild Wings franchise in Arvada, CO.

In addition to using QSR's ConnectSmart Kitchen (CSK) graphical kitchen display software, Buckeye Restaurant Concepts is also benefitting from QSR's ConnectSmart Hostess seating and wait list management graphical software.

"Since relying on 24-7 to implement a total technology solution in our restaurants, we have been better able to effectively and efficiently service our customers," stated Woessner. "Now we have an easy and effective way to manage our loyalty program, which makes it almost flawless to track what our fundraiser groups spend, by category. And QSR's ConnectSmart solution is extremely user friendly. It takes almost no time to add menu items or change timing schemes with the CSK. The ConnectSmart QuoteBoss functionality allows us to be more accurate with giving guests their real times for carry out orders. Truly powerful, QSR's integrated CSK and Hostess solution helps us manage our table and guest statuses, also ensuring we always know exactly what is going on with each of our guests with just a glance at the screen."

24-7 supplies a comprehensive set of solutions to these Buffalo Wild Wings franchisees which includes a POS system that is the "easiest and most flexible in the industry," according to Todd Baker Jr., President for 24-7 Hospitality Technology. Baker added, "The total solution implemented by 24-7 links these Buffalo Wild Wings stores to their wait list, kitchen, cash management, and accounting systems. In addition, 24-7's unique approach to technical support allows these franchises to reach technicians to handle any issue 24 hours a day, 7 days a week, and 365 days a year."

"By adding the advanced kitchen display and table management solutions from QSR Automations, 24-7 Hospitality truly provides us with the TOTAL SOLUTION," according to Woessner. "At the same time, 24-7 offers multiple ways to connect with their tech support – through phone and by email through the management consul in the back office – so we are able to pick and choose which way to communicate issues that best suits our needs."

About 24-7 Hospitality Technology
24-7 Hospitality Technology is a nationwide restaurant management systems provider. For over 35 years members of the company have supported thousands of systems in the hospitality and restaurant industries. The company works to provide superior customer satisfaction by providing a total management solution and support 24 hours a day, 7 days a week and 365 days a year. For more information, visit

SOURCE: 24-7 Hospitality Technology