Boost Mobility Revenue With ISO Certification

I remember what it was like being a small VAR going up against the giants in our industry. What we lacked in large marketing budgets, volume discounts from vendor partners, and an army of a workforce, we made up for with tenacity, work ethic, and a love for our little company. We were hungry for success, and, like many VARs, our very livelihood often depended on it. Sadly, tenacity, work ethic, and love aren't always enough to level the playing field against larger, more capable competition.

This is the situation that integrator Interactive Services Group, Inc. (ISG) found itself in a few years ago. With stagnant financials, the company of willing and eager employees was having trouble competing in the hot route accounting market. Then, J. B. Dickinson, president of ISG, pursued ISO (International Organization for Standardization) 9001 certification. Achieving this certification ensures that a company has procedures in place for key processes of the business, has the ability to monitor processes for effectiveness, has thorough record keeping, performs internal audits to maintain quality levels, and has the ability to check for and correct defects and errors. The benefits of achieving the certification have been far reaching. In fact, in the three years since implementing processes to ensure conformity to the company's quality standards, ISG has experienced 25% revenue growth in each of the years.