|
Click on any category below to see the list of Best Channel Vendors for that technology. For details on the methodology behind this survey, click here.
Data Collection Hardware
AML
www.amltd.com
Lead Executive: Mike Kearby, president
Top 3 Categories:
Channel Friendly: 3.63
Service/Support: 3.33
Adequate Margins: 3.33
VAR Comment: “Great company to work with. Always responsive to our needs and willing to go the extra mile to make customers happy.” |
Motorola Enterprise
Mobility Business
www.motorola.com
Lead Executive: Janet Schijns, VP of
worldwide channel and distribution
Top 3 Categories:
Product Features: 3.83
Product Reliability: 3.81
Product Innovation: 3.78
VAR Comment: “They are the best data collection vendor because of the quality of their products and because of their excellent service and support.” |
Datalogic Mobile
www.mobile.datalogic.com
Lead Executive: Gian Paolo Fedrigo, president & CEO
Top 3 Categories:
Service/Support: 4.18
Channel Friendly: 4.18
Product Reliability: 4.11
VAR Comment: “When questions about possible solutions came up, Datalogic Mobile took the time and made sure that the solution met the client’s exact needs.” |
Printronix
www.printronix.com
Lead Executive: Robert Kleist, CEO
Top 3 Categories:
Product Reliability: 4.13
Service/Support: 3.89
Product Innovation: 3.87
VAR Comment: “Printronix has robust products that are simple to maintain. Their technical support has never let us down and is willing to go the extra mile.” |
Datalogic Scanning
www.scanning.datalogic.com
Lead Executive: Bill Parnell, president & CEO
Top 3 Categories:
Channel Friendly: 4.05
Service/Support: 4.03
Product Reliability: 4.03
VAR Comment: “Datalogic Scanning’s technology is solid, and the people are the most responsive in the industry.” |
SATO America
www.satoamerica.com
Lead Executive: Bob Linse, president
Top 3 Categories:
Product Reliability: 3.51
Channel Friendly: 3.08
Product Innovation: 3.08
VAR Comment: “A true channel partner. I recently received a lead from them which led to a contract worth $100,000 in hardware and $125,000 in software and services.” |
Datamax Corp.
www.datamaxcorp.com
Lead Executive: Christian Lefort, COO
Top 3 Categories:
Product Features: 3.79
Product Reliability: 3.70
Channel Friendly: 3.66
VAR Comment: “Datamax consistently supports me as a VAR, soliciting my suggestions and opinions and responding promptly and positively to my requests.” |
Unitech
North America
www.ute.com
Lead Executive: Vincent Shu, president
Top 3 Categories:
Channel Friendly: 3.55
Service/Support: 3.48
Channel Program: 3.43
VAR Comment: “Unitech gives us good leads, their territory managers are great to work with, and orders are processed with urgency.” |
Honeywell Batteries
http://www.honeywellbatteries.com
Lead Executive: Jamie Friesema, director of sales
Top 3 Categories:
Channel Friendly: 3.90
Product Reliability: 3.90
Adequate Margins: 3.73
VAR Comment: “Honeywell Batteries goes the extra mile to assure you that they are truly there for you.” |
Wasp Barcode Technologies
www.waspbarcode.com
Lead Executive: Tom O’Shea, GM
Top 3 Categories:
Product Features: 3.86
Product Reliability: 3.73
Service/Support: 3.71
VAR Comment: “Wasp has always been a responsive partner. Their support center is
fantastic, and their executives, no matter what level, are responsive in helping resolve issues.” |
Honeywell
Scanning & Mobility
www.metrologic.com
Lead Executive: Darius Adamczyk,
president, Honeywell Scanning and Mobility
Top 3 Categories:
Product Reliability: 3.77
Product Features: 3.59
Product Innovation: 3.54
VAR Comment: “Honeywell always deals with us honestly and is very attentive to issues in the channel. Their service is stellar. |
Zebra Card
Printer Solutions
www.zebracard.com
Lead Executive: Don Skinner, president of
card printers
Top 3 Categories:
Product Innovation: 3.96
Product Reliability: 3.91
Product Features: 3.87
VAR Comment: “Zebra Card is completely focused on supporting their channel. They are extremely responsive and take an interest in our business.” |
LXE
www.lxe.com
Lead Executive: William H. Roeder, senior VP & acting GM
Top 3 Categories:
Product Features: 3.84
Product Reliability: 3.81
Channel Friendly: 3.65
VAR Comment: “LXE has the best channel program. They work closely with VARs to develop business and protect the VAR’s margins.” |
Zebra Technologies
www.zebra.com
Lead Executive: Bob Danahy, director of global mobile & wireless
Top 3 Categories:
Product Reliability: 4.38
Product Features: 4.21
Product Innovation: 4.01
VAR Comment: “Zebra has been a stellar partner, channel-focused from the CEO down. They are always ready to assist and have never competed with us.” |
Return To Index
Data Collection Media
Alien Technology
www.alientechnology.com
Lead Executive: George Everhart, CEO
Top 3 Categories:
Product Features: 4.03
Product Reliability: 4.00
Product Innovation: 4.00
VAR Comment: “Alien forwards us leads, has fair
pricing, and keeps current with the products demanded by the market. Their support team acts with patience and explains things well.” |
IIMAK
www.iimak.com
Lead Executive: Doug Wagner, senior VP of sales & marketing
Top 3 Categories:
Channel Friendly: 4.15
Service/Support: 4.13
Product Reliability: 4.08
VAR Comment: “IIMAK is the best source for ribbons. Their excellent service and lead times make IIMAK a great company to do business with.” |
DNP IMS America Corp. (formerly Sony)
www.dnpribbons.com
Lead Executive: Keigo Hayakawa, president
Top 3 Categories:
Product Reliability: 4.35
Service/Support: 4.10
Adequate Margins: 4.05
VAR Comment: “DNP IMS America has wonderful customer support and is always willing to go the extra mile.” |
|
Return To Index
Labeling Software
Niceware
www.nicewareintl.com
Lead Executive: Andrew Matter, president
Top 3 Categories:
Product Reliability: 4.28
Channel Friendly: 4.21
Product Innovation: 4.21
VAR Comment: “Niceware always goes the extra
mile for us. They are a true partner with outstanding products, great training, and great pre- and postsales support.” |
Wasp Barcode Technologies
www.waspbarcode.com
Lead Executive: Tom O’Shea, GM
Top 3 Categories:
Channel Program: 3.90
Channel Friendly: 3.85
Product Reliability: 3.85
VAR Comment: “Wasp has a great product with excellent features. Their support team is always eager to help.” |
Seagull Scientific
www.seagullscientific.com
Lead Executive: Jeremy Seigel, CEO
Top 3 Categories:
Product Reliability: 4.40
Product Features: 4.19
Service/Support: 4.06
VAR Comment: “High marks for product
functionality, performance, and ease of use! Seagull Scientific is the only vendor I'm aware of in this
segment that still provides free tech support.” |
|
Return To Index
ECM Hardware
BÖWE BELL +
HOWELL
www.bbhscanners.com
Core Product Offering: Document scanners
Lead Executive: Russell Hunt, president, scanner division
Top 3 Categories:
Product Reliability: 4.36
Channel Friendly: 4.15
Product Features: 4.08
VAR Comment: “BÖWE BELL + HOWELL has provided some of the most in-depth support on very tangible issues. Better still, they have worked to create profit for VARs.” |
Konica Minolta
www.konicaminolta.com
Core Product Offering: Digital copiers/
MFPs
Lead Executive: Alan Neilsen, executive VP of dealer sales
Top 3 Categories:
Product Features: 3.20
Service/Support: 3.20
Product Reliability: 3.09
VAR Comment: “Konica Minolta business executives meet with our management team monthly to review and create ongoing marketing strategy. It is their true partnership approach that has made it possible to expand our reach.” |
Canon USA
www.canonusa.com
Core Product Offering: Document scanners
Lead Executive: Mark Machida, senior director
of image filing division
Top 3 Categories:
Product Reliability: 4.00
Channel Friendly: 3.94
Product Features: 3.88
VAR Comment: “I’ve worked with Canon for more than eight years, and they’ve always gone to the highest level to help us. We’ve been so happy with Canon that we don’t use any other vendor for hardware.” |
Panasonic
www.panasonic.com
Core Product Offering: Document scanners/
MFPs
Lead Executive: Tony Bhandari, director of product management
Top 3 Categories:
Product Reliability: 3.41
Product Innovation: 3.32
Product Features: 3.23
VAR Comment: “We work with multiple scanning vendors, but Panasonic has risen above them all and gets an ‘atta-boy’ for best bundled offer this past year.” |
Eastman
Kodak Company
www.kodak.com
Core Product Offering: Document scanners
Lead Executive: Don MacMahan, VP of sales
Top 3 Categories:
Product Reliability: 4.15
Product Features: 4.00
Product Innovation: 3.79
VAR Comment: “Kodak has a fantastic marketing department, and they work to educate VARs on new products, solutions, and giveaways. They work hard
to put products and services in the hands of the resellers.” |
Ricoh
Americas Corp
www.ricoh-usa.com
Core Product Offering: Digital copiers/MFPs
Lead Executive: Matt Sakauchi, VP of
office printer business group
Top 3 Categories:
Adequate Margins: 3.28
Service/Support: 3.22
Product Reliability: 3.22
VAR Comment: “Ricoh’s support has been invaluable. Their training and sales support staff has been available whenever I have needed assistance.” |
Fujitsu
www.fujitsu.com/us
Core Product Offering: Document scanners
Lead Executive: Scott Francis, senior director
of product marketing
Top 3 Categories:
Product Features: 4.26
Product Reliability: 4.21
Product Innovation: 4.16
VAR Comment: “Fujitsu is the best in the industry for acknowledging and supporting our selling efforts in major opportunities. The sales support from each of our Fujitsu Account Managers has been very valuable to us.” |
Visioneer
www.visioneer.com
Core Product Offering: Document scanners
Lead Executive: Bill Kouzi, senior VP of sales and service
Top 3 Categories:
Product Innovation: 3.40
Channel Friendly: 3.40
Product Reliability: 3.20
VAR Comment: “Visioneer’s products are very reasonably priced, and they integrate well with most third-party capture software, making it easier for us to sell complete ECM solutions.” |
HP
www.hp.com
Core Product Offering: Document scanners
Lead Executive: Scott Dunsire, VP of IPG sales, Americas Solution Partners Organization
Top 3 Categories:
Product Reliability: 3.35
Product Features: 3.30
Channel Friendly: 3.26
VAR Comment: “HP has been a great partner, and they have enough variety and innovation to keep them at the top of our list for imaging equipment.” |
Xerox
www.xerox.com
Core Product Offering: Digital copiers/MFPs
Lead Executive: Gary Gillam, VP of North American channel operations
Top 3 Categories:
Product Reliability: 4.56
Product Features: 4.50
Service/Support: 4.24
VAR Comment: “Xerox’ outstanding product line and their responsiveness to us as a partner have us wondering why a VAR would choose any other vendor.” |
IBML
www.ibml.com
Core Product Offering: High-speed/high-volume production scanners
Lead Executive: Robert Appelbaum, VP of
worldwide business development
Top 3 Categories:
Product Features: 3.08
Service/Support: 3.00
Product Reliability: 3.00
VAR Comment: “Whether it’s complex customization or a last minute change, IBML is always there to help us meet our customers’ needs. Add in the superior technical abilities of the IBML scanners, and our customers get an unparalleled, world-class solution.” |
|
Return To Index
ECM & Data Capture Software
A2iA
www.A2iA.com
Core Product Offering: Recognition/Data capture software
Lead Executive: Jean-Louis Fages, president and chairman of the board
Top 3 Categories:
Product Features: 3.78
Product Innovation: 3.78
Product Reliability: 3.74
VAR Comment: “A2iA has been great in supporting our BPO [business process outsourcing] initiative. We choose to rely on A2iA because of the quality and high accuracy results of their IWR [intelligent word recognition] product.” |
Eastman
Kodak Company
www.kodak.com
Core Product Offering: Recognition/Data capture software
Lead Executive: Don McMahan, VP of sales
Top 3 Categories:
Product Reliability: 3.67
Service/Support: 3.60
Product Features: 3.58
VAR Comment: “Kodak’s commitment to building an effective channel for Capture Pro software is evidenced by a combination of comprehensive technical and sales training, along with sales collateral, deal registration, and incentive programs that protect VAR margins.” |
ABBYY Software
www.abbyy.com
Core Product Offering: Recognition/Data capture software
Lead Executive: Steven Kincade, VP of channel sales for North America
Top 3 Categories:
Channel Friendly: 3.73
Product Innovation: 3.67
Product Reliability: 3.63
VAR Comment: “Our best ECM vendor relationship is with ABBYY. They don’t overpopulate the channel, and they provide an excellent margin to the VARs they do recruit.” |
eCopy
www.ecopy.com
Core Product Offering: Document imaging software
Lead Executive: Bill Brikiatis, director of
corporate marketing
Top 3 Categories:
Product Reliability: 3.53
Channel Friendly: 3.43
Service/Support: 3.40
VAR Comment: “For a relatively young channel program, eCopy has built a great reputation and remains genuinely interested in our VAR partnership.” |
AnyDoc Software
www.anydocsoftware.com
Core Product Offering: Recognition/Data capture software
Lead Executive: Samuel Schrage, president
Top 3 Categories:
Product Features: 3.89
Product Innovation: 3.70
Product Reliability: 3.59
VAR Comment: “AnyDoc has always been there when needed, providing sales and technical support before, during, and — most importantly — after the sale.” |
FileBound
www.filebound.com
Core Product Offering: Document and content management software
Lead Executive: Rex Lamb, president
Top 3 Categories:
Channel Friendly: 3.45
Adequate Margins: 3.40
Product Features: 3.38
VAR Comment: “FileBound has been very supportive of us as channel partners and also offers a fantastic training program.” |
Cabinet NG
www.cabinetng.com
Core Product Offering: Document and content management software
Lead Executive: Jon Clark, VP of sales
Top 3 Categories:
Product Features: 3.94
Service/Support: 3.94
Channel Friendly: 3.94
VAR Comment: “I had a customer submit a special request on a Friday afternoon. At 7 a.m. the next morning we were on the Web working it out. Now that is service.” |
Hyland Software
www.onbase.com
Core Product Offering: Document and content management software
Lead Executive: Mark Zisk, director, U.S. and Canada channel sales
Top 3 Categories:
Product Features: 4.21
Product Reliability: 4.14
Product Innovation: 4.04
VAR Comment: “I find Hyland to be right on target with what the industry is looking for. Hyland listens to both VAR partners and end users when making decisions about product enhancements.” |
Cardiff, an Autonomy Company
www.autonomy.com
Core Product Offering: Recognition/data capture software
Lead Executive: Sean Sullivan, CEO
Top 3 Categories:
Product Features: 3.43
Product Innovation: 3.36
Product Reliability: 3.29
VAR Comment: “Cardiff is focused on building its channel partners and offering a win-win solution for all parties involved in each sale.” |
Kofax
www.kofax.com
Core Product Offering: Recognition/Data capture software
Lead Executive: Alan Kerr, executive VP of field operations
Top 3 Categories:
Product Features: 3.96
Product Reliability: 3.89
Product Innovation: 3.88
VAR Comment: “I’ve been doing this for 24 years, and Kofax is by far the best partner we’ve had. The products are great, but more importantly, it’s the people and attitude they display in all facets of our relationship.” |
Computhink
www.computhink.com
Core Product Offering: Document and content management software
Lead Executive: John Stelmach, president
Top 3 Categories:
Product Reliability: 3.60
Service/Support: 3.56
Channel Program: 3.50
VAR Comment: “Computhink has always been receptive to adding product enhancements that are suggested by customers, and innovation is key as the software consistently has new features.” |
Laserfiche
www.laserfiche.com
Core Product Offering: Document and content management software
Lead Executive: Chris Wacker, senior VP of
business development
Top 3 Categories:
Product Reliability: 3.43
Product Features: 3.32
Product Innovation: 3.32
VAR Comment: “Laserfiche has the best VAR support I’ve ever experienced, with support at all levels of the sales process and a dedicated employee that we can contact at any time.” |
DocuWare
www.docuware.com
Core Product Offering: Document and content management software
Lead Executive: Greg Schloemer, president
Top 3 Categories:
Adequate Margins: 3.56
Channel Program: 3.47
Channel Friendly: 3.22
VAR Comment: “Better than average program discounts and not saturating our regional market with other DocuWare VARs allows us to strongly compete and maintain margin.” |
|
Return To Index
General Computing
APC by
Schneider Electric
www.apc.com
Lead Executive: Laurent Vernerey, president and CEO
Top 3 Categories:
Product Reliability: 4.21
Product Features: 4.15
Service/Support: 3.95
VAR Comment: “APC has earned my loyalty for selling a quality product and for making themselves look good, as well as my company, to our customers.” |
Liebert, a business of Emerson Network Power
www.liebert.com
Lead Executive: Robert Bauer, group VP, Emerson, and president, Liebert
Top 3 Categories:
Channel Program: 3.52
Product Innovation: 3.52
Service/Support: 3.48
VAR Comment: “Emerson Network Power is second to none in price, quality, and delivery. We called our rep for a part recently, and they had the part to us in an hour and a half, as promised.” |
Belkin International
www.belkin.com
Lead Executive: Mark Reynoso, president
Top 3 Categories:
Product Features: 3.66
Product Reliability: 3.60
Product Innovation: 3.47
VAR Comment: “They have a history of solid products, but more importantly, they listen. They are always asking questions about what they can do to improve products or bring them to market.” |
Logitech Inc.
www.logitech.com
Lead Executive: Gerald P. Quindlen, president and CEO
Top 3 Categories:
Product Reliability: 4.29
Product Innovation: 4.13
Product Features: 4.13
VAR Comment: “Logitech’s products are reliable, smart, and innovative. I don’t have problems with their products, and the rare occasions that I do, their customer service is impeccable.” |
Diskeeper Corp.
www.diskeeper.com
Lead Executive: Craig Jenson, CEO
Top 3 Categories:
Product Innovation: 3.68
Product Reliability: 3.63
Channel Friendly: 3.57
VAR Comment: “The products are spectacular. They provide great supporting materials whenever we need additional information, such as defragmentation on SANs or virtual environments.” |
Microsoft Corp.
www.microsoft.com
Lead Executive: Allison Watson, corporate VP, Worldwide Partner Group
Top 3 Categories:
Product Features: 3.94
Product Innovation: 3.76
Channel Program: 3.65
VAR Comment: “Right now, they are really driving our business. We are seeing a lot of growth around Exchange upgrades and security assessments that link into Active Directory and virtualization.” |
HP
www.hp.com
Lead Executive: Mark Hurd, president and CEO
Top 3 Categories:
Product Reliability: 3.98
Product Features: 3.93
Product Innovation: 3.79
VAR Comment: “HP is best for their wide range of products. Excellent after-sales support for end user.” |
NEC Display
Solutions of America
www.necdisplay.com
Lead Executive: Pierre Richer, president
Top 3 Categories:
Product Reliability: 3.53
Product Innovation: 3.40
Service/Support: 3.34
VAR Comment: “NEC understands the importance of the VAR community. They are exemplary when it comes to embracing the channel.” |
IBM
www.ibm.com
Lead Executive: Sam Palmisano, CEO
Top 3 Categories:
Product Reliability: 3.72
Product Innovation: 3.71
Service/Support: 3.44
VAR Comment: “IBM pays attention to the client’s needs and provides innovative solutions to real-life problems. They also have quite good tech support.” |
Samsung
www.samsung.com
Lead Executive: DJ Oh, president
Top 3 Categories:
Product Reliability: 3.95
Product Innovation: 3.89
Product Features: 3.84
VAR Comment: “They offer great products, incredible reliability, good warranty.” |
InFocus Corp.
www.infocus.com
Lead Executive: Robert O’Malley, president and CEO
Top 3 Categories:
Product Reliability: 3.76
Service/Support: 3.48
Product Innovation: 3.48
VAR Comment: “They are always available, have fair margins, and offer great programs.” |
Tripp Lite
www.tripplite.com
Lead Executive: Bob Nahorski, VP of U.S.
channel sales
Top 3 Categories:
Product Reliability: 4.00
Product Features: 3.98
Product Innovation: 3.76
VAR Comment: “Tripp Lite is very easy to deal with and always willing to come on-site to discuss their products and innovations.” |
Intel Corp.
www.intel.com
Lead Executive: Paul Otellini, CEO
Top 3 Categories:
Product Reliability: 4.43
Product Features: 4.29
Product Innovation: 4.28
VAR Comment: “Intel offers rock-solid products and stellar support when needed.” |
ViewSonic Corp.
www.viewsonic.com
Lead Executive: James Chu, CEO
Top 3 Categories:
Product Features: 3.89
Product Reliability: 3.80
Product Innovation: 3.75
VAR Comment: “They provide prompt
service and are attentive to customer needs.” |
LG Electronics USA
www.lgcommercial.com
Lead Executive: Ron Snaidauf, VP of commercial products
Top 3 Categories:
Product Reliability: 3.76
Product Innovation: 3.55
Product Features: 3.44
VAR Comment: “Not only are LG’s products superior in quality and reliable, we are always impressed with their exceptional service. Our account representative is always helpful and professional.” |
|
Return To Index
Managed Services
Asigra
www.asigra.com
Lead Executive: David Farajun, president
Top 3 Categories:
Product Features: 3.80
Product Reliability: 3.70
Service/Support: 3.70
VAR Comment: “They are small enough you can talk to the CEO, but big and stable enough to feel confident you are not taking a risk building a division or business around their technology.” |
Level Platforms
www.levelplatforms.com
Lead Executive: Peter Sandiford, founder and CEO
Top 3 Categories:
Channel Friendly: 3.97
Service/Support: 3.84
Channel Program: 3.81
VAR Comment: “Their product makes it
simple to get up and running as a managed services provider with an understandable and marketable solution.” |
Autotask Corp.
www.autotask.com
Lead Executive: Bob Godgart, CEO
Top 3 Categories:
Channel Friendly: 4.11
Product Reliability: 4.05
Service/Support: 4.00
VAR Comment: “Autotask gave us the ability to scale our business without having to ‘re-architect’ what we were doing.” |
LogMeIn
www.logmein.com
Lead Executive: Michael Simon, CEO
Top 3 Categories:
Product Reliability: 3.77
Product Innovation: 3.77
Service/Support: 3.64
VAR Comment: “IT Reach is such an efficient and cost-effective way to manage a quickly growing network, we wouldn’t be able to scale our operations without this product.” |
Cisco Systems
www.cisco.com
Lead Executive: John Chambers, chairman and CEO
Top 3 Categories:
Product Reliability: 4.18
Product Features: 4.00
Product Innovation: 3.83
VAR Comment: “Cisco bends over backwards to help, and they are very flexible in the way they approach that support.” |
MX Logic
www.mxlogic.com
Lead Executive: Pete Khanna, president and COO
Top 3 Categories:
Channel Program: 3.93
Product Features: 3.86
Product Reliability: 3.86
VAR Comment: “Not only does MX Logic provide one of the most effective managed services we offer,
but their team’s attention to our needs from a reseller perspective is second to none.” |
ConnectWise
www.connectwise.com
Lead Executive: Arnie Bellini, CEO
Top 3 Categories:
Product Innovation: 3.82
Channel Friendly: 3.80
Product Features: 3.79
VAR Comment: “They gave us more information, vendors, and opportunities to grow our business than any other vendor I have been involved with in our 25 years in the business.” |
Untangle
www.untangle.com
Lead Executive: Bob Walters, president
and CEO
Top 3 Categories:
Channel Friendly: 3.58
Channel Program: 3.58
Adequate Margins: 3.50
VAR Comment: “By leveraging the best open source projects and minimizing our cost of deployment, Untangle lets us bring our clients enterprise-quality software without breaking the bank.” |
Kaseya
www.kaseya.com
Lead Executive: Gerald Blackie, CEO
Top 3 Categories:
Product Features: 3.82
Product Reliability: 3.71
Product Innovation: 3.68
VAR Comment: “Their ‘Empower’ series of education is unrivaled, and senior VP of Professional Services and Business Optimization Len DiCostanzo is top-notch.” |
Zenith Infotech Ltd.
www.zenithinfotech.com
Lead Executive: Akash Saraf, CEO
Top 3 Categories:
Channel Friendly: 3.72
Adequate Margins: 3.71
Product Innovation: 3.68
VAR Comment: “Zenith Infotech has brought various services to our organization with a high margin and exceptional
availability.” |
Return To Index
Networking
3Com
www.3com.com
Lead Executive: Robert Mao, CEO
Top 3 Categories:
Product Reliability: 3.89
Product Features: 3.85
Product Innovation: 3.51
VAR Comment: “3Com is our best networking vendor offering sufficient product and excellent warranties.” |
Juniper Networks
www.juniper.net
Lead Executive: Kevin Johnson, CEO
Top 3 Categories:
Product Reliability: 3.73
Product Features: 3.63
Channel Program: 3.62
VAR Comment: “Juniper is really reaching out to the channel and working together with their partners to bring in new business.” |
ADTRAN
www.adtran.com
Lead Executive: Tom Stanton, CEO
Top 3 Categories:
Product Reliability: 4.16
Service/Support: 3.89
Channel Friendly: 3.76
VAR Comment: “ADTRAN has the best price/ performance available and a great team to back it.” |
NETGEAR Inc.
www.netgear.com
Lead Executive: Patrick Lo, chairman
and CEO
Top 3 Categories:
Product Reliability: 3.97
Product Features: 3.72
Product Innovation: 3.66
VAR Comment: “I use this company and their products because they know and understand my business.” |
Cisco
www.cisco.com
Lead Executive: John Chambers, chairman and CEO
Top 3 Categories:
Product Reliability: 4.25
Product Features: 4.04
Product Innovation: 4.03
VAR Comment: “Cisco has good people and tons of programs to choose from for our customers and us.” |
Nortel Networks
www.nortel.com
Lead Executive: Mike S. Zafirovski,
president and CEO
Top 3 Categories:
Product Reliability: 3.36
Product Innovation: 3.24
Product Features: 3.16
VAR Comment: “Nortel is extremely helpful … they even supplied a capable on-site engineer who was able to overcome most of the more difficult problems we encountered.” |
Cisco (Linksys)
www.cisco.com/smallbusiness
Lead Executive: Ian Pennell, Senior VP of Small
Business Technology Group, Cisco
Top 3 Categories:
Channel Friendly: 3.85
Product Features: 3.85
Product Reliability: 3.81
VAR Comment: “Linksys has enhanced its VAR program so now we have a local dedicated field salesperson and a dedicated field engineer.” |
Novell
www.novell.com
Lead Executive: Ronald W. Hovsepian,
president and CEO
Top 3 Categories:
Product Reliability: 3.50
Adequate Margins: 3.38
Product Innovation: 3.31
VAR Comment: “I like working with them because they are always friendly and willing to help even when I have no idea what I am talking about.” |
Citrix Systems
www.citrix.com
Lead Executive: Mark Templeton, president and
CEO
Top 3 Categories:
Product Reliability: 3.98
Product Features: 3.86
Product Innovation: 3.79
VAR Comment: “Citrix Systems’ channel team has
been very engaged with us, making marketing dollars
and resources available, being flexible and creative on
deal structure, and providing lots of training webinars.” |
TRENDnet
www.trendnet.com
Lead Executive: Pei Huang, president
and CEO
Top 3 Categories:
Adequate Margins: 3.67
Product Features: 3.57
Product Innovation: 3.54
VAR Comment: “TRENDnet has treated us very well on warranty service, technical
support, sales support, product information, and website usability.” |
HP
www.hp.com
Lead Executive: Mark Hurd, president and CEO
Top 3 Categories:
Product Reliability: 3.91
Product Features: 3.83
Product Innovation: 3.65
VAR Comment: “The access they provide to
technical support and product maintenance for both the customer and reseller is hard to beat, especially when it is for the life of the product.” |
|
Return To Index
Payment Processing
Datacap Systems
www.dcap.com
Lead Executive: Terry Zeigler, president
Top 3 Categories:
Product Reliability: 4.01
Product Features: 3.72
Product Innovation: 3.55
VAR Comment: “Datacap Systems gives us excellent support and service. They go out of their way for their customers.” |
Sterling
Payment Technologies
www.sterlingpayment.com
Lead Executive: Nerino Mayer, president
Top 3 Categories:
Product Reliability: 3.90
Product Innovation: 3.83
Product Features: 3.81
VAR Comment: “Very reliable, and anyone you talk to at Sterling is willing and eager to help.” |
Merchant
Processing Services
www.mpsaccess.com
Lead Executive: Bertan Atac, CEO of MPS Direct
Top 3 Categories:
Product Reliability: 3.59
Product Features: 3.45
Service/Support: 3.39
VAR Comment: “Merchant Processing Services is always there to help. I can’t think of many areas they
need to improve on.” |
TSYS
Acquiring Solutions
www.tsysacquiring.com
Lead Executive: Robert Philbin, president
Top 3 Categories:
Product Reliability: 3.69
Service/Support: 3.56
Product Features: 3.50
VAR Comment: “TSYS’ responsiveness is off the charts. I’ve never worked with a company that cares so much.” |
Merchant Warehouse
www.merchantwaresolutions.com
Lead Executive: Henry Helgeson, president
Top 3 Categories:
Adequate Margins: 4.05
Channel Friendly: 3.88
Product Reliability: 3.86
VAR Comment: “Very responsive to feedback and always willing to go the extra mile for us.” |
United Bank Card
www.unitedbankcard.com
Lead Executive: Jim Surber, director of
POS division
Top 3 Categories:
Product Reliability: 3.61
Channel Friendly: 3.58
Product Features: 3.54
VAR Comment: “Good services and pricing from
a great channel partner.” |
Mercury
Payment Systems
www.mercurypay.com
Lead Executive: Marc Katz, CEO
Top 3 Categories:
Channel Friendly: 4.71
Service/Support: 4.69
Product Reliability: 4.67
VAR Comment: “Something is in the water over at Mercury because everyone there gives excellent, enthusiastic customer service.” |
|
Return To Index
POS Hardware
APG Cash Drawer
www.apgcd.com
Core Product Offering: Cash drawers
Lead Executive: Mark Olson, president
Top 3 Categories:
Product Reliability: 4.38
Product Features: 4.12
Service/Support: 4.06
VAR Comment: One word: reliable. Years and years
of use and abuse without failure. When I have needed support, APG was great.” |
MMF Cash
Drawer Company
www.mmfcashdrawer.com
Core Product Offering: Cash drawers
Lead Executive: Bill Youngquist, VP of sales and general manager
Top 3 Categories:
Product Reliability: 4.28
Service/Support: 4.05
Channel Friendly: 3.92
VAR Comment: “Reliable cash drawers with fantastic service and support.” |
BIXOLON
www.bixolonusa.com
Core Product Offering: Receipt printers
Lead Executive: David Roberts, VP of sales and marketing
Top 3 Categories:
Product Reliability: 3.94
Product Features: 3.87
Adequate Margins: 3.79
VAR Comment: “BIXOLON has an outstanding
service and support system after the sale. Their
service center has literally a 24-hour turnaround time on repairs. Speaking with their staff is always a pleasure.” |
Motorola
www.motorola.com
Core Product Offering: Bar code scanners
Lead Executive: Janet Schijns, VP of world-wide channel and distribution
Top 3 Categories:
Product Features: 4.10
Product Reliability: 3.89
Product Innovation: 3.89
VAR Comment: “Motorola appreciates our business and gives us the means to promote both their brand and ours.” |
CRS
www.crs-usa.com
Core Product Offering: ECRs, All-In-One POS
Lead Executive: David Sanders, president
Top 3 Categories:
Channel Friendly: 4.08
Service/Support: 4.07
Product Reliability: 4.05
VAR Comment: “CRS is very reliable and helpful, easy to work with, and easy to get hold of when you have a problem.” |
M-S Cash Drawer
www.mscashdrawer.com
Core Product Offering: Cash drawers
Lead Executive: Paul Masson, CEO
Top 3 Categories:
Product Reliability: 4.30
SService/Support: 4.15
Channel Friendly: 4.07
VAR Comment: “Rock solid cash drawers at a fair price. Customer service is impeccable.” |
Datalogic Scanning
www.scanning.datalogic.com
Core Product Offering: Bar code scanners
Lead Executive: Bill Parnell, president and CEO
Top 3 Categories:
Product Features: 4.12
Product Reliability: 4.12
Channel Friendly: 4.00
VAR Comment: “Datalogic Scanning has a great partner program, good margins, and very innovative products.” |
Pioneer POS
www.pioneerPOS.com
Core Product Offering: All-In-One POS
Lead Executive: Gee Singgih, VP
Top 3 Categories:
Product Features: 4.00
Product Reliability: 3.82
Product Innovation: 3.71
VAR Comment: “Pioneer POS has powerful, good looking hardware. They consistently offer a high level of support and maintain channel integrity.” |
Elo TouchSystems
www.elotouch.com
Core Product Offering: Touch screens
Lead Executive: Mark Mendenhall, VP of Tyco Electronics, general manager of Elo TouchSystems
Top 3 Categories:
Product Reliability: 4.27
Product Features: 4.18
Product Innovation: 4.01
VAR Comment: “From a quality standpoint, the Elo product is well-built and reliable. We install their touch screens and don’t look back.” |
Posiflex
www.posiflexusa.com
Core Product Offering: All-In-One POS
Lead Executive: Tim Becerra, executive VP of business development
Top 3 Categories:
Product Features: 3.64
Product Reliability: 3.55
Channel Friendly: 3.49
VAR Comment: “Posiflex exceeds our expectations in every area. Very reliable, but
if I have a problem, they get it resolved immediately.” |
Epson
www.pos.epson.com
Core Product Offering: Receipt printers
Lead Executive: Bud Weist, VP
Top 3 Categories:
Product Reliability: 4.63
Product Features: 4.39
Product Innovation: 4.19
VAR Comment: “Listen, learn, and apply. As a VAR partner for over a decade, these three simple
attributes are continuously exercised by the channel team at Epson.” |
POS-X
www.pos-x.com
Core Product Offering: Bar code scanners
Lead Executive: Dan Moseley, president and CEO
Top 3 Categories:
Adequate Margins: 4.18
Service/Support: 4.15
Channel Friendly: 4.10
VAR Comment: “Their support staff understands what we are trying to do and will help to make their products work without any additional costs on our end.” |
Honeywell
Scanning & Mobility
www.metrologic.com
Core Product Offering: Bar code scanners
Lead Executive: Darius Adamczyk, president,
Honeywell Scanning and Mobility
Top 3 Categories:
Product Features: 4.06
Product Reliability: 4.06
Product Innovation: 3.94
VAR Comment: “Their channel program is one
of the best in the industry. They are easy to work with and fair. Their team is always very friendly and does little things to make us feel like a valued partner.” |
POWERVAR
www.powervar.com
Core Product Offering: Power protection
Lead Executive: George Lannert, president and CEO
Top 3 Categories:
Product Reliability: 4.30
Product Innovation: 4.13
Product Features: 4.11
VAR Comment: “Amazing customer service and support. Products that never quit.” |
Logic Controls
www.logiccontrols.com
Core Product Offering: POS systems
Lead Executive: Jackson Lum, president
Top 3 Categories:
Product Reliability: 4.06
Service/Support: 3.87
Product Features: 3.85
VAR Comment: “Solid products. Plus, Logic Controls does a great job of keeping me informed on what they’re doing.” |
Star Micronics
www.starmicronics.com
Core Product Offering: Receipt printers
Lead Executive: Michael Hanson, VP
Top 3 Categories:
Product Features: 4.00
Product Reliability: 4.00
Product Innovation: 3.84
VAR Comment: “They work well with dealers and have always been friendly, prompt, knowledgeable.” |
MagTek
www.magtek.com
Core Product Offering: Mag-stripe readers
Lead Executive: John Arato, VP of retail business unit
Top 3 Categories:
Product Reliability: 4.14
Product Features: 3.90
Service/Support: 3.83
VAR Comment: “Strong, reliable products; easy to
work with; and good customer support.” |
Touch Dynamic
www.touchdynamic.com
Core Product Offering: All-In-One POS
Lead Executive: Craig Paritz, president
Top 3 Categories:
Product Features: 3.84
Channel Friendly: 3.79
Channel Program: 3.69
VAR Comment: “Touch Dynamic has great products, reliability, and top-notch service and support.” |
Return To Index
POS Software
Aldelo Systems
www.aldelo.com
Lead Executive: Nancy Brown, director of
sales and marketing
Top 3 Categories:
Product Reliability: 3.91
Product Features: 3.85
Adequate Margins: 3.82
VAR Comment: “One of the best, if not the best, POS systems on the market. Easy to use, flexible, easy to set up, and awesome tech support.” |
Focus POS Systems
www.focuspos.com
Lead Executive: Mike Hamm, COO
Top 3 Categories:
Product Reliability: 3.60
Product Features: 3.56
Service/Support: 3.52
VAR Comment: “Excellent personalized technical support as well as a direct approach to working with their dealers.” |
Digital Dining
www.digitaldining.com
Lead Executive: Kay Branson, director of marketing
Top 3 Categories:
Product Features: 3.84
Product Reliability: 3.63
Product Innovation: 3.60
VAR Comment: “Writes their own code, listens to feedback, and delivers solutions. Their POS software is the closest to open architecture — ownership versus endless monthly costs.” |
Posera Software
(Maitre’D)
www.maitredpos.com
Lead Executive: Jim Gillis, president
Top 3 Categories:
Product Features: 3.81
Product Innovation: 3.60
Channel Friendly: 3.53
VAR Comment: “They are always there to step in and do what they can to give you support and make things happen.” |
Dinerware
www.dinerware.com
Lead Executive: Jeff Riley, president and CEO
Top 3 Categories:
Product Reliability: 3.58
Channel Friendly: 3.48
Product Innovation: 3.45
VAR Comment: “They provide constant improvement of program features without upgrade charges. Rock-solid, trouble-free program. Lots of marketing help.” |
SoftTouch, LLC
www.softtouchpos.com
Lead Executive:Mike Paycher, president
Top 3 Categories:
Adequate Margins: 4.17
Product Reliability: 3.97
Channel Friendly: 3.92
VAR Comment: “SoftTouch has the best support of any software vendor I have worked with in 10 years. They are responsive and thorough.” |
ECRS (ECRS Catapult)
www.ecrsoft.com
Lead Executive: Peter Catoe, president and CEO
Top 3 Categories:
Product Reliability: 3.68
Product Innovation: 3.60
Channel Friendly: 3.60
VAR Comment: “The most trouble-free software we have ever installed in 51 years of business.” |
Specialized
Business Solutions (Keystroke)
www.keystrokepos.com
Lead Executive: Michael Gebb, president
Top 3 Categories:
Channel Friendly: 4.24
Channel Program: 4.22
Product Reliability: 4.21
VAR Comment:
VAR Comment: “Keystroke POS software is the best I’ve sold in the 30 years I’ve been in the POS business. They should be a model for how tech support should run.” |
Return To Index
Security
8e6 Technologies
(now Marshal8e6)
www.marshal8e6.com
Lead Executive: George Shih, CEO
Top 3 Categories:
Adequate Margins: 4.40
Product Features: 4.35
Product Reliability: 4.20
VAR Comment: “They have given us great channel support and an innovative product with which we can differentiate ourselves and win a number of big contracts with healthy margins.” |
GFI
www.gfi.com
Lead Executive: Walter Scott, CEO
Top 3 Categories:
Product Features: 3.75
Product Innovation: 3.75
Product Reliability: 3.75
VAR Comment: “The reseller business is cutthroat, and the thing that makes the difference is the relationship you have with that channel partner you work with — a partner like GFI.” |
AppRiver
www.appriver.com
Lead Executive: Michael Murdoch, president and CEO
Top 3 Categories:
Service/Support: 4.87
Product Reliability: 4.86
Channel Friendly: 4.78
VAR Comment: “AppRiver provides excellent support, especially handholding on our first few orders and implementations. Their guys are hard to get off the phone — they offer to stay for the next step ‘just in case.’” |
Juniper Networks
www.juniper.net
Lead Executive: Kevin Johnson, CEO
Top 3 Categories:
Product Features: 3.95
Product Reliability: 3.90
Service/Support: 3.75
VAR Comment: “Juniper provides a full team of support locally for sales, engineering, and management support to top it off. They are truly helping grow our business.” |
Astaro Corp.
www.astaro.com
Lead Executive: Jan Hichert, CEO
Top 3 Categories:
Product Features: 3.93
Adequate Margins: 3.93
Service/Support: 3.87
VAR Comment:“Astaro is always there when you need them with phenomenal support and an excellent referral program for partners.” |
Kaspersky Lab
usa.kaspersky.com
Lead Executive: Stephen Orenberg, president
Top 3 Categories:
Product Features: 4.38
Product Innovation: 4.22
Product Reliability: 4.19
VAR Comment: “Kaspersky provides excellent service and support along with very generous margins. The lead referral program is quite effective, and we have never encountered a situation where they have taken business direct.” |
AVG Technologies
www.avg.com
Lead Executive: J.R. Smith, CEO
Top 3 Categories:
Product Reliability: 4.37
Product Features: 4.31
Product Innovation: 4.23
VAR Comment: “They work very closely with their resellers and take the time to listen to our concerns and make the appropriate changes.” |
SonicWALL
www.sonicwall.com
Lead Executive: Matt Medeiros, president and
CEO
Top 3 Categories:
Product Reliability: 3.88
Product Features: 3.77
Channel Friendly: 3.74
VAR Comment: “SonicWALL is the best firewall for the price. They have been leading the market with what they offer, how they offer it, and how much support they offer the VAR.” |
Cisco
www.cisco.com
Lead Executive: John Chambers, chairman and CEO
Top 3 Categories:
Product Reliability: 4.31
Product Features: 4.03
Product Innovation: 3.92
VAR Comment: “From a partner perspective, I would say that Cisco allows us to provide to our customers end-to-end advanced technologies that complement and enhance the efficiency and productivity of our customers’ workforce.” |
Trend Micro
www.trendmicro.com
Lead Executive: Eva Chen, CEO
Top 3 Categories:
Product Features: 3.79
Product Reliability: 3.76
Product Innovation: 3.55
VAR Comment: “Their technology collaboration is a strong fit for us, and we work with them closely to provide better outcomes for our customers.” |
Eset, LLC
www.eset.com
Lead Executive: Anton Zajac, CEO
Top 3 Categories:
Product Reliability: 4.41
Product Innovation: 4.22
Adequate Margins: 4.22
VAR Comment: “Eset is probably one of our best partners. They are reliable, honest, trustworthy — the complete package.” |
WatchGuard Technologies
www.watchguard.com
Lead Executive: Joe Wang, CEO
Top 3 Categories:
Product Reliability: 4.22
Product Features: 4.09
Service/Support: 4.04
VAR Comment: “WatchGuard offers super support for the reseller and great technical expertise.” |
Fortinet
www.fortinet.com
Lead Executive: Ken Xie, president and CEO
Top 3 Categories:
Product Features: 3.73
Product Reliability: 3.70
Product Innovation: 3.63
VAR Comment: “They have a great team, are 100% focused on what they do, and are constantly developing new products to drive the value proposition. We sell and use it because it is simply the best.” |
|
Return To Index
Storage
Adaptec
www.adeptec.com/en-us
Lead Executive: S. Sundaresh, CEO
and president
Top 3 Categories:
Product Reliability: 4.50
Product Features: 4.25
Service/Support: 3.92
VAR Comment: “Adaptec is great to work with because they understand a channel partnership works both ways and they help feed the channel.” |
HP
www.hp.com
Lead Executive: Mark Hurd, president
and CEO
Top 3 Categories:
Product Reliability: 4.12
Product Features: 3.86
Service/Support: 3.67
VAR Comment: “HP offers great reseller opportunities. They are eager to work with us in supporting and closing new opportunities.” |
BlueArc Corp.
www.bluearc.com
Lead Executive: Mike Gustafson, president and CEO
Top 3 Categories:
Product Innovation: 4.77
Product Reliability: 4.69
Service/Support: 4.57
VAR Comment: “The thing about BlueArc is that they have technology that is just phenomenal. It allows me to completely change my approach.” |
IBM
www.ibm.com
Lead Executive: Sam Palmisano, CEO
Top 3 Categories:
Product Reliability: 4.17
Product Features: 3.83
Service/Support: 3.79
VAR Comment: “The servers deliver dynamite performance and stability for our clients. We’ve built our business around them! And the support we receive always makes us feel valued and appreciated.” |
Brocade Communications
www.brocade.com
Lead Executive: Michael Klayko, CEO
Top 3 Categories:
Product Reliability: 4.50
Product Features: 4.06
Product Innovation: 3.94
VAR Comment: “Brocade is very supportive with sales resources, programs, and events. Plus, their solutions work, and they are well-respected in the industry.” |
LeftHand Networks
www.lefthandnetworks.com
Lead Executive: Bill Chambers, founder and CEO/president
Top 3 Categories:
Product Innovation: 3.71
Product Features: 3.65
Channel Friendly: 3.53
VAR Comment: “LeftHand Networks simply provides the best service and margins.” |
CA
www.ca.com/us
Lead Executive: John Swainson, CEO
Top 3 Categories:
Product Features: 3.85
Channel Friendly: 3.72
Service/Support: 3.64
VAR Comment: “They are friendly, knowledgeable, and offer quick responses. CA is a great networking vendor, and their product line is great.” |
Mimosa Systems
www.mimosasystems.com
Lead Executive: T. M. Ravi, president and CEO
Top 3 Categories:
Product Innovation: 4.58
Product Features: 4.50
Product Reliability: 4.50
VAR Comment: “It is the ease of doing business with them, no channel conflict with them, and they offer good executive communication – their execs are available to talk with us on a regular basis.” |
Data Domain
www.datadomain.com
Lead Executive: Frank Slootman, president and CEO
Top 3 Categories:
Product Reliability: 4.26
Product Features: 4.17
Product Innovation: 4.17
VAR Comment: “Data Domain’s local teams and channel managers communicate effectively and honor the registration program.” |
QLogic Corp.
www.qlogic.com
Lead Executive: H.K. Desai, CEO and chairman
Top 3 Categories:
Product Features: 4.27
Product Innovation: 4.27
Channel Friendly: 4.18
VAR Comment: “Their product is rock-solid, and they have been leading edge in most areas. They also have a good certification plan to show compatibility with other vendors’ products.” |
EMC Corp.
www.emc.com
Lead Executive: Joe Tucci, chairman, president, and CEO
Top 3 Categories:
Product Reliability: 3.94
Service/Support: 3.62
Product Features: 3.56
VAR Comment: “Gone are the days when EMC was taking deals direct; today, they are channel-oriented and supportive. Their wide product offering and innovative technologies give them the competitive advantage.” |
Quantum Corp.
www.quantum.com
Lead Executive: Rick Belluzzo, CEO
Top 3 Categories:
Product Features: 3.81
Product Reliability: 3.81
Product Innovation: 3.81
VAR Comment: “Quantum offers a registered deal program where a reseller can protect the investment in developing a client sale and get enough margin to ensure competition stays away.” |
FalconStor Software
www.falconstor.com
Lead Executive: ReiJane Huai, chairman and CEO
Top 3 Categories:
Product Features: 3.64
Product Innovation: 3.64
Adequate Margins: 3.36
VAR Comment: “It’s simple: great channel program, innovative products, good margins.” |
Seagate Technology
www.seagate.com
Lead Executive: William Watkins, CEO
Top 3 Categories:
Product Reliability: 4.73
Product Features: 4.45
Service/Support: 4.36
VAR Comment: “They go out of their way to assist us, troubleshoot any problems we have, and replace products without question. I feel as if they are a true member of my team.” |
Hitachi Global
Storage Technologies
www.hitachigst.com
Lead Executive: Hiroaki Nakanishi, CEO
Top 3 Categories:
Product Reliability: 4.33
Product Features: 3.75
Product Innovation: 3.67
VAR Comment: “Hitachi is always ready to solve any customer problem encountered. They play well with my team.” |
Xiotech Corp.
www.xiotech.com
Lead Executive: Casey Powell, president and CEO
Top 3 Categories:
Service/Support: 4.33
Product Innovation: 4.33
Product Reliability: 4.29
VAR Comment: “Xiotech is the best storage vendor I work with. Their technical support and presales support is unparalleled. The ISE products are unique and have been received well by my customers.” |
Return To Index
VoIP
Aastra Telecom
www.aastratelecom.com
Lead Executive: John Drolet, U.S. VP of sales
Top 3 Categories:
Product Reliability: 3.81
Product Features: 3.69
Product Innovation: 3.56
VAR Comment: “Aastra Telecom offers innovative and reliable products.” |
Multi-Tech Systems
www.multitech.com
Lead Executive: Bill Chesney, VP of sales
Top 3 Categories:
Channel Friendly: 4.33
Service/Support: 4.33
Product Features: 4.27
VAR Comment: “Whenever I call Multi-Tech
for support, they are always responsive, helpful, and friendly.” |
ADTRAN
www.adtran.com
Lead Executive: Tom Stanton, CEO
Top 3 Categories:
Channel Friendly: 4.45
Service/Support: 4.40
Product Reliability: 4.25
VAR Comment: “ADTRAN does it right; they actively assist their VARs. ADTRAN makes it their aim to enable their VARs to succeed.” |
PAETEC Communications
www.paetec.com
Lead Executive: Edward J. (EJ) Butler Jr., COO
Top 3 Categories:
Product Reliability: 3.71
Product Features: 3.61
Product Innovation: 3.39
VAR Comment: “PAETEC provides excellent channel partner support and innovative marketing programs that help VARs sell more products.” |
Allworx
www.allworx.com
Lead Executive: Jeff Howe, president
Top 3 Categories:
Product Reliability: 4.50
Product Innovation: 4.48
Channel Friendly: 4.45
VAR Comment: “Allworx is the best company I’ve worked with. Not only do I get answers to my questions, the CEO has called me himself. Allworx really cares
about its resellers and makes sure our needs are met.” |
Polycom
www.polycom.com
Lead Executive: Robert Hagerty, chairman, CEO, and president
Top 3 Categories:
Product Reliability: 4.16
Product Features: 4.11
Service/Support: 3.89
VAR Comment: “Polycom has a wonderful support team, and we have a proactive rep in our area who keeps us well informed.” |
Cisco
www.cisco.com
Lead Executive: John Chambers, chairman and CEO
Top 3 Categories:
Product Reliability: 3.83
Product Features: 3.78
Product Innovation: 3.72
VAR Comment: “Cisco puts effort not only into channel profitability, but also into helping build its partners’ businesses. For instance, holding nonproduct-specific conferences on talent acquisition.” |
ShoreTel
www.shoretel.com
Lead Executive: Tom Hamilton, senior director of worldwide channel marketing
Top 3 Categories:
Product Reliability: 4.00
Product Features: 3.85
Product Innovation: 3.75
VAR Comment: “ShoreTel has an innovative product line and are channel-friendly without the interference of a direct sales force.” |
Cisco (Linksys)
www.linksys.com
Lead Executive: Ian Pennell, senior VP of small business technology group, Cisco
Top 3 Categories:
Channel Friendly: 3.69
Product Features: 3.58
Channel Programs: 3.54
VAR Comment: “Linksys offers VARs reliable and cost-effective products.” |
TalkSwitch
www.talkswitch.com
Lead Executive: Tim Welch, VP of North America sales
Top 3 Categories:
Product Features: 4.45
Service/Support: 4.40
Channel Friendly: 4.37
VAR Comment: “TalkSwitch provides excellent support, and they listen to the channel to develop products and features we want.” |
Microsoft Corp.
www.microsoft.com
Lead Executive: Allison Watson, corporate VP, worldwide partner group
Top 3 Categories:
Product Features: 3.88
Product Innovation: 3.88
Channel Programs: 3.58
VAR Comment: “Microsoft is very accessible and jumps right on any technical problems we have. Their products are great, and they’re easy to do business with.” |
|
Return To Index
Wireless & Mobility
AT&T
www.att.com
Core Product Offering: Backbone network
Lead Executive: Randall Stephenson,
chairman and CEO
Top 3 Categories:
Product Features: 3.71
Product Reliability: 3.71
Product Innovation: 3.65
VAR Comment: “AT&T has great customer service. They are always willing to go the extra mile to help my business run well.” |
Motorola
www.business.motorola.com
Core Product Offering: Mobile computers
Lead Executive: Janet Schijns, VP of worldwide channel distribution
Top 3 Categories:
Service/Support: 4.02
Product Features: 3.91
Product Reliability: 3.91
VAR Comment: “We work with Motorola because they offer a rock-solid product along with rock-solid support.” |
BlackBerry
www.blackberry.com
Core Product Offering: Smartphones
Lead Executive: Jacqueline Cooper, VP, channels
Top 3 Categories:
Product Reliability: 3.94
Product Innovation: 3.88
Product Features: 3.75
VAR Comment: “BlackBerry’s products are innovative, and their support is always there to answer questions and help out.” |
NETGEAR, Inc.
www.netgear.com
Core Product Offering: Wireless routers
Lead Executive: Patrick Lo, chairman and CEO
Top 3 Categories:
Product Features: 3.53
Product Reliability: 3.32
Adequate Margins: 3.28
VAR Comment: “NETGEAR offers an excellent warranty with their products. They also provide outstanding customer service.” |
Cisco
www.cisco.com
Core Product Offering: Networking systems
Lead Executive: John Chambers, chairman and CEO
Top 3 Categories:
Product Reliability: 4.07
Product Features: 3.87
Product Innovation: 3.82
VAR Comment: “Cisco offers great tech support.
There is always someone to help me.” |
O’Neil
www.oneilprinters.com
Core Product Offering: Mobile printers
Lead Executive: Christian Lefort, COO
Top 3 Categories:
Channel Programs: 3.38
Product Innovation: 3.38
Product Reliability: 3.31
VAR Comment: “I enjoy working with O’Neil
because all of their sales reps and service engineers are very responsive and easy to work with.” |
Cisco (Linksys)
www.linksys.com
Core Product Offering: Wireless routers
Lead Executive: Ian Pennell, senior VP of small business technology group, Cisco
Top 3 Categories:
Product Features: 3.97
Product Reliability: 3.87
Product Innovation: 3.86
VAR Comment: “In my opinion, Linksys is the best overall vendor in the wireless technology market.” |
Trapeze Networks
www.trapezenetworks.com
Core Product Offering: Wireless LAN switches
Lead Executive: Jim Vogt, CEO
Top 3 Categories:
Channel Friendly: 3.70
Product Reliability: 3.70
Channel Programs: 3.60
VAR Comment: “Trapeze Networks has great service and support. They are a company that really cares
about their customers.” |
Datalogic Mobile
www.mobile.datalogic.com
Core Product Offering: mobile computers
Lead Executive: Gian Paolo Fedrigo, president and CEO
Top 3 Categories:
Service/Support: 3.47
Product Reliability: 3.44
Channel Friendly: 3.35
VAR Comment: “Datalogic offers excellent product support, and they are very loyal to their channel partners.” |
Verizon Wireless
www.verizonwireless.com
Core Product Offering: Backbone network
Lead Executive: Lowell McAdam, president and
CEO
Top 3 Categories:
Product Reliability: 3.84
Product Features: 3.74
Service/Support: 3.68
VAR Comment: “Verizon Wireless is our vendor of choice because their customer care, support, pricing,
and coverage are all very good.” |
D-Link Systems
www.dlink.com
Core Product Offering: Networking equipment
Lead Executive: Steven Joe, president and CEO
Top 3 Categories:
Product Features: 3.74
Product Reliability: 3.70
Adequate Margins: 3.52
VAR Comment: “Each time we procure a new customer, a D-Link engineer is happy to consult
with us.” |
Wavelink Corp.
www.wavelink.com
Core Product Offering: Wireless infrastructure
Lead Executive: Lamar Van Wagenen, president and CEO
Top 3 Categories:
Product Features: 3.93
Product Innovation: 3.93
Product Reliability: 3.85
VAR Comment: “Whenever I place a support call to Wavelink, I get a timely, accurate, and friendly response from a name I recognize.” |
Honeywell
Scanning & Mobility
www.honeywell.com
Core Product Offering: Mobile computers
Lead Executive: Darius Adamczyk,
president, Honeywell scanning and mobility
Top 3 Categories:
Product Features: 3.71
Product Innovation: 3.71
Product Reliability: 3.65
VAR Comment: “Honeywell is very honest and ethical, and they go the extra mile in technical and sales support.” |
Zebra Technologies
www.zebra.com
Core Product Offering: Specialty print solutions
Lead Executive: Anders Gustafsson, CEO
Top 3 Categories:
Product Features: 3.86
Product Reliability: 3.82
Service/Support: 3.77
VAR Comment: “Zebra Technologies is very channel-friendly. They are a good source of leads for their VARs.” |
Lenovo
www.lenovo.com
Core Product Offering: PCs, servers
Lead Executive: Stephen DiFranco, VP, Americas consumer and commercial business
Top 3 Categories:
Product Reliability: 3.50
Channel Friendly: 3.46
Service/Support: 3.46
VAR Comment: “We have teamed with Lenovo to deliver PC solutions to enterprise, government,
education, and SMB customers because Lenovo’s portfolio of products is reliable.” |
|
Return To Index
|
