Axcient: Backup And Disaster Recovery (BDR) Solution Product Review

There are a lot of services an MSP can sell its customers, but almost every MSP includes BDR services as one of its core offerings. For this month’s product review, Business Solutions once again turned to MSP Remote Technology Management (RTM). CEO Eric Brown and Technical Manager Kevin Danis tested seven BDR solutions in their Massachusetts test lab over a two-week period, investing more than 40 hours. True to RTM’s conclusion when it tested RMM (remote monitoring and management) products for our January issue, Brown says, “There is no single solution that meets every MSP’s needs perfectly.” To that end, we share highlights of RTM’s tests of the following vendors: Asigra, Axcient, CharTec, Datto, KineticD, StorageCraft, and Unitrends. The MSP met with key product experts from each of the above vendor companies and went through the onboarding process with each one.

Interview with Remote Technology Management (RTM)

After reviewing this product, describe your overall assessment.
All calls with their support went well. They gave us a demonstration of their virtualization platform, and explained all the features clearly. They seemed to be very knowledgeable. The thing we really liked about Axcient is that because they’re agentless, and they can backup Mac laptops and desktops. We have a few clients that run Macs, and we’ve always had to create workarounds previously using Apple’s TimeMachine backup software to back up their computers. With Axcient’s product, we were able to simply enter the Mac computer’s IP address, and their software took care of the rest without having to get Apple’s TimeMachine software involved.

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