AVG Lists 6 Must-Haves For An Outsourced NOC + Help Desk

By Christine Kern, contributing writer

An optimally functioning NOC (network operations center) and help desk  can help managed services providers (MSPs) meet service level agreements (SLAs) and take on larger contracts without adding technicians.

A white paper from AVG Business discusses how an outsourced NOC (network operations center) and help desk solution can benefit your managed services provider (MSP). 6 Key Requirements For a Profitable NOC + Help Desk Service states that for MSPs, while the decision to either internalize or outsource the NOC and help desk functions is not an easy one, “building an internal capability is both time consuming, expensive, and fraught with risks.  As such, outsourcing in all but the most exceptional of circumstances is likely to be a more cost effective strategy.”

In order to create a system that “cuts the mustard,” an outsourced NOC + help desk solution should do the following six things...

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