Arrow ECS Launches North American Professional Services Business Unit
Dedicated to building a channel to enable suppliers and resellers to deliver services to enterprise companies, Arrow Enterprise Computing Solutions, a business segment of Arrow Electronics Inc., has established a new professional services business unit.
Arrow ECS now provides technical, engineering and educational support for the full portfolio of hardware, software and storage lines in North America. Also, Arrow ECS' proprietary services and select cloud computing and managed services are available to resellers and their customers through this organization.
"As a value-added distributor that supports the entire IT ecosystem, Arrow ECS is ideally positioned to address the growing professional services needs of the channel as an extension of our comprehensive channel management support," said Andy Bryant, president of Arrow ECS. "The establishment of a professional services business unit formalizes the support Arrow ECS has always provided. It demonstrates our commitment to continuing to lead in this area."
Joe Burke, vice president of worldwide services for Arrow ECS, has been charged with leading the new business unit. He oversees a network of professional services consultants, engineers, technicians and instructors across Arrow's North American ECS organization.
"As the services aggregator and provider, we save resellers from having to select, engage and manage service providers on their own, thereby protecting them from risk, investment costs and productivity losses," said Burke. "Services and products are billed on a single invoice, we provide comprehensive presales and postsales product support, and we serve as the source for solution provisioning."
Resellers can augment or outsource assistance to customers when their resources are tapped or while they are building their expertise in these areas. For instance, Arrow ECS provides supplier-authorized training, onsite security assessments, engineering services and 24-hour technical support for both resellers and their customers.
"CDW works with Arrow ECS' professional services to better support our customer base. Arrow ECS' capabilities give us the opportunity to offer technical training for engineers to help keep them current on important new product offerings. Additionally, Arrow ECS has provided consulting services for a range of technologies," said Tom DeCoster, vice president, service solutions, CDW LLC, a leading provider of technology services for business, government and education that has worked with Arrow ECS for the past few years. "Our relationship with Arrow has allowed CDW to more effectively pursue sales opportunities."
About Arrow Enterprise Computing Solutions
Arrow ECS, a business segment of Arrow Electronics Inc., provides enterprise and midrange computing products, services and solutions to value-added resellers, system integrators, and independent software vendors. Based in Englewood, Colo., and with offices in 26 countries, Arrow ECS connects its customers to the world's foremost technology suppliers. Arrow ECS reported $4.9B in global enterprise computing solution sales in 2009. For more information, visit ecs.arrow.com.
SOURCE: Arrow Enterprise Computing Solutions