By Rick McFarland, CEO, Voice4Net
We’ve all heard that WebRTC (Web real-time communication) should have a significant impact on communications and contact center solutions. WebRTC will enable voice and video calls to take place directly through a browser — no plug-ins, downloads, or extraneous applications. The shift to this paradigm might be so significant that the onset of WebRTC capabilities could alter the roster of vendors you work with as a reseller or dealer. As the market moves toward more browser-based and hosted functionality, you should approach your vendor partners with some tough questions to understand their strategies for transitioning to a WebRTC-based world.
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