Magazine Article | March 17, 2011

Feature Article: Are You Dedicated To Managed Services?

By Gennifer Biggs, Business Solutions magazine.

VARs that are still struggling to make the full transition to managed services often find that it is the internal evolution of the business model that creates the most havoc. Developing and sharing a cohesive managed services message with your internal staff before presenting that message to your potential customers is a step often overlooked during the migration to managed services.Craig Carter, CTO and VP of professional services for MSP MicroMenders, says that his company struggled through that scenario about two years ago. And, until it found clarity inside its walls and with its staff, it wasn't fully reaping the revenue benefits of being an MSP.