Allworx Assists Westside Children's Center

WCC has two locations in Los Angeles, one on Slauson Avenue and one on Wagner Street. Unfortunately, these two locations were outfitted with two disparate phone systems. As a result, WCC was unable to communicate seamlessly or transmit data between sites, despite spending over $36,000 per year on voice and data services. "The phone systems at our two locations were not connected," said Rahul Bahri, CFO of Westside Children's Center. "Consequently, every time someone had to speak to an employee at the other location, they had to make an outside call."

However, that was not the only downside WCC experienced with its previous phone system. "We had some challenges," said Bahri. "Our needs were expanding and the technology was too old to satisfy them. Setting up new users was too complex. At the end of the day, the systems were not very user-friendly."

"We did realize as we were expanding that these problems became a hindrance to the operation – they started impacting productivity several years ago," added Bahri. "We needed a better solution for the phone system, but being a not-forprofit we just didn't have the funds."