Managed Services

FEATURED ARTICLES

  • A Balanced Approach To Cybersecurity Risk Mitigation
    A Balanced Approach To Cybersecurity Risk Mitigation

    Technology is essential to mitigate the risk of exposure to cyberattack.  Note that mitigate means to reduce or lessen in severity, not preclude.  It’s often difficult for IT service providers (ITSPs) to convince business owners that no one can guarantee complete elimination of cyberattack risk. Anyone with a computer connected to the internet is under attack. Your best option is preparation for the inevitable.

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MSP WHITE PAPERS & CASE STUDIES

  • A Channel Executive’s Guide To Mobility
    A Channel Executive’s Guide To Mobility

    The market is undeniably moving faster than ever. Driven by customer demand and enabled by innovative technology, the accelerating pace at which businesses are operating is exhilarating. At the heart of this is mobility. Wireless connectivity is delivering cost efficiencies and productivity increases while enabling enhanced customer experiences and insights. With the rapid expansion of the Internet of Things (IoT) and 5G on the horizon, the competitive advantages of mobility will only flourish more.

  • Responding To Cyberattacks: Omnipresent Problem Puts Most Organizations At Risk Of Complete Shutdown
    Responding To Cyberattacks: Omnipresent Problem Puts Most Organizations At Risk Of Complete Shutdown

    New research by VIPRE Security reveals some serious gaps in the ability of organizations to defend against and respond to cyberattacks. The gaps threaten their survival in some cases, causing most IT managers (66%) to live in fear that a cyberattack would cause their business to shut down temporarily (44%) or even permanently (22%).

  • How To Set Managed Services Pricing
    How To Set Managed Services Pricing

    Whether you’re moving from on-demand support to managed services or starting a new company focused on managed services, one of the most important decisions you need to make is how to set your pricing. If you look at online forums you see people quoting everything from $5 to $250 per desktop, or $10 to $150 per user. Pricing is all over the map and so are the services offered.

  • The Importance Of Data In A Managed Service Business
    The Importance Of Data In A Managed Service Business

    In the super fast-paced world of technology, it can be hard to be in “the right place at the right time” to catch a trend and capitalize on it. Well, if you’re an IT service provider today, this is the right place and the right time! The hottest trend today is Big Data. And the people best placed to make use of that data are service providers who monitor and manage resources.

  • Building Backup As A Service (BAAS): An MSP Guide To Implementation
    Building Backup As A Service (BAAS): An MSP Guide To Implementation

    Everyone needs backup. But, it is a thankless job, one that adds no real competitive advantage - and when things go wrong there is nothing but blame. And things far too often do go wrong. Tape backup in particular is prone to error.

  • Backup Is Broken & Needs A Revolution To Fix It
    Backup Is Broken & Needs A Revolution To Fix It

    There’s a vast need for efficient, affordable data backup  that  satisfies enterprises and small businesses alike. The current model isn’t cutting it. A catastrophic failure can put them out of business faster than you can imagine.

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MSP PRODUCTS

  • Managed Workplace 2012
    Managed Workplace 2012

    Level Platforms Managed Workplace 2012 delivers the most comprehensive monitoring, management and automation capabilities in the industry, allowing service providers to see and manage the entire customer IT environment while generating new recurring revenues, increasing product and services sales, and significantly lowering operating costs.

  • Kaseya Remote Desktop Management
    Kaseya Remote Desktop Management Kaseya’s Remote Control Software provides easy, fast and secure Remote Desktop Management of your entire computing infrastructure from anywhere. With our remote control software you’ll no longer have to struggle to figure out how you’re going to find that laptop in the field, and you’ll never have to change your firewall settings in order to gain access to computers behind a NAT or gateway.
  • LabTech Remote Monitoring And Management
    LabTech Remote Monitoring And Management

    Partner-driven innovation is the main focus at LabTech Software, fueling our drive to develop and enhance product features and functionality that expand our partners’ service offerings. With vast field experience as a managed service provider (MSP), LabTech Software values and incorporates partner-based input and feedback in developing a truly efficient, revenue producing remote monitoring and management (RMM) platform.

  • Zenith Infotech Total Desktop Care Plus
    Zenith Infotech Total Desktop Care Plus

    Managing servers is one thing, but desktops? No harm, no foul. Zenith Infotech feeds you an easy layup with Total Desktop Care+! Simply choose the service package that best fit your clients’ needs to deliver proactive, preventative IT maintenance at the desktop, as well as server level — easily and profitably—and under your own brand!

    In fact, adding managed services to your portfolio of offerings has never been simpler. Zenith Infotech’s Total Desktop Care+ service includes:

    • Anti-virus and spyware management
    • Hardware and software asset tracking
    • Patch management
    • 24/7 monitoring of customer networks … and more!
    Enable your clients’ individual users to remain productive, all while you earn recurring monthly revenue! With easily manageable IT services from Zenith Infotech, profitability is a slam dunk!
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ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.