Managed Services

FEATURED ARTICLES

  • A Balanced Approach To Cybersecurity Risk Mitigation
    A Balanced Approach To Cybersecurity Risk Mitigation

    Technology is essential to mitigate the risk of exposure to cyberattack.  Note that mitigate means to reduce or lessen in severity, not preclude.  It’s often difficult for IT service providers (ITSPs) to convince business owners that no one can guarantee complete elimination of cyberattack risk. Anyone with a computer connected to the internet is under attack. Your best option is preparation for the inevitable.

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MSP WHITE PAPERS & CASE STUDIES

  • Quarterly Threat Trends: Phishing Attacks Growing In Scale And Sophistication
    Quarterly Threat Trends: Phishing Attacks Growing In Scale And Sophistication

    The last several years have seen a dramatic evolution in the sophistication of phishing attacks. While antiquated phishing tactics consisted of crudely constructed mass emails trying to snare as many victims as possible, today’s attacks are highly targeted, difficult to detect, and just as difficult to evade. Even more important, they’re pervasive.

  • A Channel Executive’s Guide To Mobility
    A Channel Executive’s Guide To Mobility

    The market is undeniably moving faster than ever. Driven by customer demand and enabled by innovative technology, the accelerating pace at which businesses are operating is exhilarating. At the heart of this is mobility. Wireless connectivity is delivering cost efficiencies and productivity increases while enabling enhanced customer experiences and insights. With the rapid expansion of the Internet of Things (IoT) and 5G on the horizon, the competitive advantages of mobility will only flourish more.

  • Responding To Cyberattacks: Omnipresent Problem Puts Most Organizations At Risk Of Complete Shutdown
    Responding To Cyberattacks: Omnipresent Problem Puts Most Organizations At Risk Of Complete Shutdown

    New research by VIPRE Security reveals some serious gaps in the ability of organizations to defend against and respond to cyberattacks. The gaps threaten their survival in some cases, causing most IT managers (66%) to live in fear that a cyberattack would cause their business to shut down temporarily (44%) or even permanently (22%).

  • How To Set Managed Services Pricing
    How To Set Managed Services Pricing

    Whether you’re moving from on-demand support to managed services or starting a new company focused on managed services, one of the most important decisions you need to make is how to set your pricing. If you look at online forums you see people quoting everything from $5 to $250 per desktop, or $10 to $150 per user. Pricing is all over the map and so are the services offered.

  • The Importance Of Data In A Managed Service Business
    The Importance Of Data In A Managed Service Business

    In the super fast-paced world of technology, it can be hard to be in “the right place at the right time” to catch a trend and capitalize on it. Well, if you’re an IT service provider today, this is the right place and the right time! The hottest trend today is Big Data. And the people best placed to make use of that data are service providers who monitor and manage resources.

  • Building Backup As A Service (BAAS): An MSP Guide To Implementation
    Building Backup As A Service (BAAS): An MSP Guide To Implementation

    Everyone needs backup. But, it is a thankless job, one that adds no real competitive advantage - and when things go wrong there is nothing but blame. And things far too often do go wrong. Tape backup in particular is prone to error.

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MSP PRODUCTS

  • Managed Hosting Solutions: Colocation
    Managed Hosting Solutions: Colocation We took colocation and made it infinitely better. By better we mean you no longer have to take on everything—including the capital expenses—just to keep control of your OS.
  • On Demand Services
    On Demand Services

    On demand services help our partners take on additional projects or on-demand requests from their customers to troubleshoot and manage databases, applications, servers and other network infrastructure.

  • OKI Retail Solutions
    OKI Retail Solutions

    When you partner with OKI Printing Solutions, you get more than a print supplier. You get a printing solutions partner with a passion for retail. It's our 35 years of dedicated experience that enables us to understand the fast-moving business, the management of many locations and markets and the current retail environment and need to control or cut costs.

  • The Datto Product Family
    The Datto Product Family

    Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto’s combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what.

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ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.