Managed Services

FEATURED ARTICLES

  • How VARs And MSPs Can Organically Increase Revenue In Rapidly Changing Channel
    How VARs And MSPs Can Organically Increase Revenue In Rapidly Changing Channel

    An aging telecommunications channel is rapidly morphing into an innovative technology marketplace. Leading carriers, pure cloud vendors, ISVs are making indirect channel a priority as 60% of all technology purchases are made through an IT consultant. Business lies with the person that has the customer relationship, those IT consultants (referred to as agents in the indirect channel) have the proverbial keys to the castle.

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MSP WHITE PAPERS & CASE STUDIES

  • 5 Steps To Take Backup From Good 2 Great
    5 Steps To Take Backup From Good 2 Great

    I f you have been in the IT service business for a while, you likely have the basics down for backup. You probably have some revenue coming in from the service, and you might even have saved your clients a few times from severe data loss.

  • Work-Stations: Disaster Recovery's Untouched Opportunity
    Work-Stations: Disaster Recovery's Untouched Opportunity

    Often, the mention of Disaster Recovery produces thoughts of monsoons and hurricanes, complete chaos, no power, etc. In reality, for many businesses a disaster is simply as an event that creates an inability for the business to function. Disasters come in many shapes and sizes – the natural disasters we all think about, but also chemical spills, building fires, broken water pipes, and, on a much smaller scale, a virus-infected server.

  • Choosing An Online Backup Tool: Why Speed Should Be A Consideration
    Choosing An Online Backup Tool: Why Speed Should Be A Consideration

    Backup isn’t just about storing copies of your customers’ data; it’s really more about what happens when you need to restore it. You see, the more often    you back up, the more up-to-date the data is when the time comes to restore it. Much of this is driven by the backup window, which is the time it takes to perform a backup without impacting system and network performance. Performance degradation is one reason backups are usually done during off- peak hours.

  • Stopping Threats At The Network Edge
    Stopping Threats At The Network Edge

    Organizations are being overwhelmed by malware and potentially unwanted applications (PUAs) such as spyware and adware. While malware and PUAs have been top-of-mind for organizations for years, 2017 brings a significant increase in the level of concern. Even though organizations continue to invest more and more of their IT budgets in security technologies, more attacks are succeeding. In particular, the popularity of ransomware has rapidly increased and it’s causing major operational problems and damage to organizations’ reputations.

  • Multi-Vector Protection: Securing Users And Devices Across All Stages Of A Malware Attack
    Multi-Vector Protection: Securing Users And Devices Across All Stages Of A Malware Attack

    Educating users is an undeniably effective way to protect them from phishing and other malware, but it takes much more than that to stop attacks. There are many risks to networks that user education can’t reduce—from malicious sites mistakenly categorized as benign to watering-hole attacks that infect trusted sites. To combat these challenges, businesses need well-designed antimalware that protects across the wide variety of attack vectors and infection stages. That’s where multi-vector protection comes in.

  • The Financial Value To Large MSPs Of Implementing A Reference Architecture: Spotlight On Endpoint Security
    The Financial Value To Large MSPs Of Implementing A Reference Architecture: Spotlight On Endpoint Security

    The Service Leadership Index ® (S-L Index™) shows that from 2008 through 2015, MSPs in the top quartile of EBITDA % profitability for the business model (after owner fair market compensation) consistently have about 2.6 times higher EBITDA % than median-performing MSPs, regardless of the size, age or market of the MSP.

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MSP PRODUCTS

  • Managed Workplace 2012: Network Audits
    Managed Workplace 2012: Network Audits

    Running a Network Audit lets you rapidly identify and address critical — and potentially costly — issues for your clients.

  • LabTech Mobile
    LabTech Mobile

    LabTech Mobile provides access to the power of LabTech from anywhere, at any time, from most mobile devices. The LabTech mobile app provides you the ability to respond to customers' support requests and resolve issues anywhere, 24/7.

  • SmartStyle Computing Featuring Smart Style Office
    SmartStyle Computing Featuring Smart Style Office Zenith Infotech's SmartStyle Computing helps IT service providers profit from the cloud.
  • OKI Printing Solutions
    OKI Printing Solutions Total Managed Print, the most comprehensive managed print services offering in the industry, is a dynamic business decision-making tool that gives you the ability to transform your print operation into one of the most fine-tuned and efficient aspects of your business.
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ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.