Data loss or theft is a fact of life for organizations of all sizes. We’ve come to expect hardware failure or human error and criminals targeting smaller organizations that spend less of IT security and disaster recovery. But recently, foreign hackers and criminals have upped the game, conducting serious cyber-attacks and wreaking havoc on organizations and governments. By Matthew Held, CEO and Co-Founder, Manawa Networks and ASCII Group Member Since 2015
Each new year brings changes, reaffirmation of trends and patterns, and new developments. In the retail and hospitality space, expect to see in 2017 a continuation of the trend toward mobility, cloud-based solutions and the emergence of Unified Commerce strategies. Some belt-tightening is also likely as these industries wade through economic and political uncertainties, particularly in Europe.
Channel partnerships, like many relationships, begin with a great deal of enthusiasm. Sometimes it’s a summer fling, other times it leads to long-term commitment, but how do partners know when it’s truly a match made in heaven? As competition in the managed services sector heats up, today’s MSPs know their continued success depends on more than just offering superior services to their clients.
Lynn Souza, President and CEO of Connect Computer, has been an ASCII member for six years. Ask her why and she’ll tell you it’s because ASCII is a caring group that wants to help the industry. Furthermore, ASCII members helping each other ultimately results in individuals learning to help themselves. How is this possible? Souza answered this question and more when she took time to speak with me at the ASCII Success Summit held in October in Providence, RI.
Alan Weinberger founded The ASCII Group, a community of technical companies that install IT networks and full IT solutions in the business, government, and educational verticals, in 1984. At the time, there were 40 members, but ASCII now claims members in every U.S. state and throughout Canada. You no doubt already know the story of ASCII’s rise to nearly 1,500 members over the past 32 years. What you may not know, as Paul Harvey would say, is the rest of the story.
When you think of Key Performance Indicators (KPIs), there are a plethora of metrics you can monitor within your MSP practice. In my experience as an MSP, and also as a consultant to other MSPs, I have found the following work well...
If you’ve been through a self-checkout lane at a supermarket or department store, you’ve probably concluded that “self” is more aspiration than reality. Something always seems to go wrong, prompting the self-checkout machine to inform you an attendant is on the way to help.
Today, companies in all sectors have a massive demand for data. To succeed, they must be able to take in a large amount of data and process it in real-time with no room for delays, lags, or hiccups. As the demand for efficiency and fast processing times has risen, companies around the world have been forced to move beyond the relational databases of yesteryear and into new, more capable data processing methods.
Retailers know this cold fact: Receive a counterfeiter bill, and you’re often stuck with it. Counterfeit bills cannot be exchanged for real currency, and trying to pass one off to someone else is illegal.
It's no secret cloud-based services are in abundance right now. As an MSP, there are certain services that you must have in your arsenal to offer to your clients. By Stanley Louissaint, president, Fluid Designs Inc. and ASCII Group member since 2014