Industry Insights
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ASCII Insight: MSPs Share Their Thoughts On Quiet Quitting
3/23/2023
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, six ASCII members answered our questions about quiet quitting.
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Where’s Our Industry Heading? Follow The Distributors
3/1/2023
Jim Roddy, President & CEO at the RSPA, discusses his prediction for the future of UCaaS (Unified Communications as a Service) and EVCaaS (Electric Vehicle Charging Stations as a Service).
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From Inspire 2023: Want Exponential Growth? Grab Your Partner, Do-Si-Do
3/1/2023
Jim Roddy, President & CEO at the RSPA, provides some insights and takeaways stemming from Insight 2023, the RSPA's annual leadership conference.
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RSPA Today: Your Place For Partnerships
3/1/2023
In addition to hosting the Inspire conference, the RSPA is doing a number of things to help you accelerate your success through partnerships.
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ASCII Insight: MSPs Share Their Thoughts On 2022 And A Look At 2023
12/16/2022
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, ASCII members answered our questions about the year that was and the year to come.
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ASCII Insight: MSPs Share Their Thoughts On Cyber Insurance
10/19/2022
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, ASCII members answered our questions about cyber insurance.
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ASCII Insight: MSPs Share Their Thoughts On Expanding Their Client Base
8/3/2022
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about servicing clients outside of their geographic area.
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RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs
5/24/2022
In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.
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RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel
5/24/2022
In Episode 68 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Paul Griffiths and Stephen Bergeron of apg (formerly APG Cash Drawer) to discuss rebranding lessons for VARs, ISVs, and vendors in the retail technology channel. They discuss rebranding principles and processes, how to best engage employees and customers during this journey, and why resellers with “cash register” in their company name are likely candidates for a rebrand of their own.
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RSPA Trusted Advisor Ep. 69: The Changing Retail IT Channel
5/24/2022
In Episode 69 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Mike Monocello, the co-founder of DevPro Journal and XaaS Journal, about his perspective on the ever-changing retail technology channel – both the past 15 years and what’s ahead. Monocello and Roddy also break down an RSPA-exclusive chart analyzing current and emerging business models in the retail IT channel including VARs, ISVs, ISOs, PayFacs, and DISDs (Direct Independent Software Developers).