After decades serving as a steady and predictable segment in the physical security market, access control is becoming an adaptive and dynamic market in its own right.
Q: How do I do strategic planning with my family? Coach: Have you ever shared one bathroom with four women? I have. It makes for an interesting study in human relations and tests communication and mutual respect like no other situation I know.
In every company there comes the day when the shiny luster has worn off its branding and a company starts to wonder if the brand is doing more harm than good. Even industry giants rethink their brand: Pepsi has rebranded 11 times, Apple has done it three, and Starbucks, four.
The keys to managing customer relationships are the same as managing any personal relationship. It boils down to listening, being a good partner, having good rapport, building trust, being transparent, having integrity, and being there when someone needs you. A good customer-IT solutions provider relationship is like a successful marriage.
Many of us have owned our businesses for numerous years and come from the Boomer Generation. Boomers are frugal for the most part, and were raised with dial telephones, three-channel television, and in a single-income family. We saved our leftovers, ate everything on our plates, and the stores were closed on Sundays. We grew up with a mindset of budgets, and when we got out of college it was the ‘70s. We listened to vinyl records, FM radio, and drove an American-made car.
The “this” that I’m talking about is the practice that I’ve seen MSPs (managed services providers) and IT consultants repeat many times. Tragically, each repetition costs the MSP and/or IT consultant a ton of cash. The behavior that I’m talking about is the result of success that the MSP has had. Ironically, the more successful small MSPs are, the more rapidly they want to grow, hire more engineers, and enjoy more recurring revenue.
This is the third part of a three-part series. This installment deals with documenting your plan and driving communication through your team.
Nobody wants to pay a premium for a product based on features that they don’t need — particularly in small to medium sized business with budget constraints. Yet every year network camera manufacturers continue to innovate delivering new solutions that push the envelope.
Q: How do you invite your team to be part of strategic planning? Coach: Instead of “invite,” “engage.”
Faced with limited budgets, school boards and other education management organizations are seeking more robust, budget-friendly security solutions. IP video surveillance is poised to meet these needs by providing better integration with other technologies, ease of access, network capabilities, and the ability to scale systems to meet the specific needs of educational institutions of all sizes.