For Stuart Ebner, partner at Proactive Technology Group, the managed services model is all about simple economics and some basic truths. If you can retain a client longer, you’re better off. If you can stop a client from having a major IT issue, you’re building a stronger relationship. And, while you can look like a hero removing malware and saving important data from infected customer computers, it’s better for an infection to never happen. On all of these points, Ebner says, being a Webroot partner allows the MSP to succeed.
One characteristic of a successful MSP is the ability to be efficient in all operational aspects. There are many components to this, but one of the most critical is leveraging technology that can save you time. Antivirus and endpoint security solutions are important technologies to have as part of your solution set, and can contribute to your overall profitability as long as they perform well.
In this case study featuring ETC TechSolutions, you’ll learn how ETC circumvented Cryptowall with zero downtime and no lost data for a manufacturing firm and how StorageCraft made the whole process simple.
Lawrence Reiber, co-founder and president of Tanda Technologies, describes how StorageCraft allowed Tanda Technologies to fully and quickly recover a client following a devastating fire and flood.
Whether you want to conduct a webinar, tradeshow or open house, the Events Guide for MSPs and VARs ebook will show you how to profit from events large and small.
Businesses with multiple locations, call centers, complex call requirements, and extensive feature customizations often require a more sophisticated and expensive business communications system. But what about the average, single-location small business with less than 10 employees and relatively simple call requirements? They also deserve the same access to advanced unified communications (UC) features, with the versatility and affordability of a leading-edge VoIP business solution.
One of the biggest challenges vendor managers (VMs) face today is dealing with growth and change. The reality for many is that vendor relationships often take years to build and nurture. These relationships are established on a foundation of signed agreements, established SLAs, and trust. This collaboration is beneficial until you get to the point where your growth trajectory accelerates and you find yourself needing to scale operations at a rapid pace, thus placing the vendor in a position of being unable to meet your needs or perform at the required level.
Are organizations completely ready to stop cyberattacks? A research survey details the security perspective of IT decision makers in the U.S., UK, and Australia on resourcing, preparedness, and management effort expended on cybersecurity by small and mid-sized businesses.
IT security has become a high-stakes game that stretches the resources and skills of many organizations. Firms struggle to keep up with an ever-changing threat landscape as the pool of available security professionals continues to shrink. The SMB customer is particularly vulnerable, competing for talent against larger firms with greater resources and a broader ability to recruit and retain the best people.
SLPowers is a leading provider of cost-effective technology solutions that make companies more agile, flexible, and productive by strategically aligning IT with business objectives. Expert builders of technology solutions, they specialize in storage, secure infrastructure, and virtualization. This case study explains how and why the firm chose its cybersecurity product.