White Papers & Case Studies
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UK’s Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution
9/18/2019
Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.
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Security Services Fueling Growth For MSPs
7/17/2019
As the threat landscape continues to grow, regulatory requirements multiply, and CEOs and executive boards become more aware of the business impact of security incidents, most organizations are feeling an urgency to strengthen their cybersecurity efforts. This increased awareness is especially visible in small and midsized businesses (SMBs) that have traditionally underestimated the impact of cybersecurity threats to their organizations. Even so, SMBs are still failing to fully recognize and appreciate the risks, threats and vulnerabilities that are targeting their organizations.
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The Ultimate Guide To The World's Best MSPs
7/17/2019
You can’t read three sentences about the channel nowadays without encountering “fast-changing,” “rapid evolution” or some other such term referring to the whirlwind pace of change happening in the sector. As oft-used as these phrases are, they aren’t over-used. The indirect IT sales channel is, in fact, growing, changing and evolving at a rapid clip, and there’s no point in sight when it might slow down.
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How ConnectWise Manage™ Revolutionized The Way We Work
6/11/2019
Connections for Business, a South Florida IT service provider, was spending unnecessary money on labor and overhead. Without a business management platform to assist in developing their systems and processes, that job fell on the team, and the team only. Billing was inaccurate and taking 40-50 hours a month to complete.
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How Data Is Driving 30% Growth For Simpatico Systems
6/11/2019
Simpatico Systems began with a mission to help business owners work more efficiently, without getting tied up in complicated billing and solution options. To make it easier to run the show, President Greg Bazar chose a managed services model for his offices in California and Texas. It wasn’t long before Greg saw the need to make a change. After installing an open-source ticketing system to get things going, it took about three months before data was spread all over the place. “I knew there had to be something better,” Greg explained.
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IT Service Excellence Toolkit: How To Meet And Exceed Customer Expectations To Ensure Customer Retention
6/11/2019
Customer service is key to ensuring success in your managed services business, but where should you start? This tool kit covers it all! With 150 pages of service excellence information, you can be sure this tool kit has everything you need to help improve the quality of your customer service.
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Getting Started With Contingent Labor: How To Source & Manage The Right Workers
5/30/2019
For business leaders in IT and other field service industries, contingent labor offers endless financial benefits. The shift from using traditional W-2 employees to contractors allows businesses to reduce the costs of recruiting, training, and insuring new employees. Aside from its cost savings, contingent labor also offers flexible, scalable, and efficient workforce solutions that improve performance metrics.
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The Ultimate Guide To Reselling Microsoft 365 Business
3/21/2019
Looking for a new solution that will help your small business clients protect their data and boost your revenue at the same time? According to YouGov and Microsoft, 71% of cyber criminals target small businesses. This eBook will show you why Microsoft 365 Business is your best bet. You will learn what Microsoft 365 Business really is, why you should resell Microsoft 365 and how to pitch the solution to your clients.
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A Layman’s Guide To AI, Machine Learning And Its Importance To Endpoint Security
11/9/2018
Beginning around 2007, traditional endpoint security was becoming ineffective. Stopping infections was based around finding a user with an infection (patient zero), creating a detection signature (inoculation) and then updating every device to stop any further infections (eradication). The ineffectiveness was a direct result of the volume, variety, and velocity of infections. These factors completely overwhelmed the ‘patient zero’ approach. There were simply too many patients and not enough inoculations.
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Securing Users And Devices Across All Stages Of A Malware Attack
9/4/2018
Educating users is an undeniably effective way to protect them from phishing and other malware, but it takes much more than that to stop attacks. There are many risks to networks that user education can’t reduce—from malicious sites mistakenly categorized as benign to watering-hole attacks that infect trusted sites. To combat these challenges, businesses need well-designed antimalware that protects across a variety of attack vectors and infection stages. That’s where multi-vector protection comes in.