White Papers & Case Studies

  1. Lead Generation Made MSPeasy
    2/7/2017

    Lead generation is a major pain point for managed service providers (MSPs), who often lack the time and resources necessary to dedicate to marketing efforts. In this eBook, we highlight a wide variety of tried-and true-methods for driving solid prospects into your sales pipeline.

  2. IT Staffing Made MSPeasy
    2/7/2017

    Looking to recruit and hire new IT talent for your MSP, but unsure of where to start? We’ve got a guide for this: IT Staffing Made MSPeasy, featuring tips from successful MSPs on growing your technical staff to success.

  3. State Of The Channel Ransomware Report
    2/7/2017

    Datto surveyed over 1,000 managed services providers about ransomware and published the key findings in this report. Download today for the Channel’s perspective on the state of this growing epidemic and what can be done to stop it.

  4. MSP Saves 15 Years Of Client Data Thanks To BDR Solution
    1/30/2017

    Launched in 1999, Computer Troubleshooters has over 400 locations. Every office is dedicated to providing the industry’s best technology solutions and the highest level of customer service. They offer a wide variety of products and services designed specifically for the small business that needs help managing their IT environment so their business can run smoothly. Businesses around the world rely on the technology professionals at Computer Troubleshooters to seamlessly manage their IT environments.

  5. MSP Creates Long-Term, Loyal Relationships With Clients Through Differentiated High-Value Services
    1/30/2017

    For close to two decades, CyberTek has helped businesses reduce downtime, prevent data loss and control technology costs. Their signature service, called R.O.S.I.E (Remote Online Support and Information Exchange), helps their clients increase overall business performance while keeping operational costs low.

  6. Managing Technicians In An MSP Business For Profitability - Part 2
    1/30/2017

    Should You Do Billable Work First? This section is not a “policy” as such, but a discussion of a proposed policy. Every managed service provider (MSP) has three big categories of work that need to be performed: billable work, work covered by managed service agreement (MSA) and internal work.

  7. Managing Technicians In An MSP Business For Profitability - Part 1
    1/30/2017

    One of the most important roles in any service business is the service manager. This is the person who connects your company to your customers. This is the person who keeps your technicians on task, focused on the most important priorities and constantly improving. The service manager is a lot like a conscientious parent who keeps everything going. In this first section we talk about roles and responsibilities. These are based on a managed service business, not a break/fix shop. You can modify these to fit your business model and also ensure they fit comfortably in your own organization.

  8. MSP Helion Automotive Technologies Delivers Best-Of-Breed Protection
    1/11/2017

    Founded in 1997 by Erik Nachbahr in his Baltimore basement, Helion Automotive Technologies has quickly grown to be America’s largest outsourced technology provider for auto dealerships. Helion brings considerable brainpower and experience to bear on all things relating to automotive technology. With over 650 dealerships and body shops under management, Helion’s staff is keenly in tune with the unique challenges faced by auto dealers, both technical and operational.

  9. Making The Switch To Webroot: Lighter Weight, Better Protection, Increased Profits
    1/11/2017

    Two years ago, SWAT Systems had had enough of its antivirus software. At the time, the Seattle-based MSP had tried a succession of antivirus products, and not one of them had worked as well as they needed. “The products were not a good fit for us,” recalls David Blake, Chief Technology Officer at SWAT. “Clients’ machines were still getting infected and the products were too resource intensive.”

  10. Webroot Phishing Threat Trends
    1/11/2017

    “Who would ever fall for that?” That’s what many people think when they see a phishing attempt, since less advanced types of phishing often involve laughable requests with terrible grammar and spelling to lure victims. Most of these are sent to a large number of recipients in hopes that a few will respond, as even the smallest margin of return is a success. However, the majority of today’s phishing attacks are becoming increasingly sophisticated, carefully crafted to obtain sensitive information from specific organizations, or even a particular person.