When you want to focus on the customer and improve customer satisfaction, it is important to correctly measure customer satisfaction. This grants insight into the customer’s wishes and points on which you can improve your services. By Nancy Van Elsacker, president, TOPdesk US
How organizations can ensure visibility, protection, and control for critical data and assets across on premise, private, and public cloud environments By Check Point
Customer onboarding is a crucial first stage in the customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about 1/10 of a second and those impressions are pretty hard to shake. Furthermore, research shows 94 percent of customers who have a “low-effort experience” will buy from that same company again. For these reasons, effective and speedy customer onboarding is absolutely critical. It’s an important moment of truth for any organization, and if done poorly, customer onboarding is where the seed of churn is planted.
If you’re old enough to remember 1989, you might recall two key events: the Berlin Wall came down, and the first ransomware attack appeared on the scene. This was the AIDs Trojan horse, which, upon installation, encrypted users’ files and demanded $189 be sent to a post office box in Panama to “renew the license.”
When you’re in the trenches of building your business, there’s a lot going on — acquiring customers, keeping them happy, and ultimately making sure you’re making enough money to survive. Unfortunately, in all the hustle and bustle, we end up losing sight of an extremely important aspect of our business that could make most of our troubles vanish: our pricing. By Patrick Campbell, Founder and CEO, Price Intelligently
Most of us have heard about self-driving cars, mind-bending smart speakers that can answer almost any question, and intuitive retail sites that make product suggestions based on shopping habits. These innovations all have one thing in common — artificial intelligence (AI) — and it could be the hottest technology trend of the next several years. But what does it mean for the channel?
The scare of Hurricane Matthew further proves a scalable and flexible disaster recovery plan should be in place before a natural disaster, hardware failure, or human error puts a company’s viability in jeopardy. To minimize loss and reputation damage, businesses must have systems that protect data and applications so employees can resume normal operations as soon as possible.
It is an unfortunate reality most IT projects don’t end well; in fact researchers found 68 percent end up marginal or outright failures. For software-related projects, only 16.2 percent are completed on time and on budget. If you are a large organization, that number drops to 9 percent. Many never realize the promised value or ROI.
Over the last year, Threat Intelligence (TI) has become a hot topic for the cybersecurity industry. Organizations of all sizes are looking to the channel to provide recommendations on what to purchase, how to implement, and how to gain the greatest value from TI. It is therefore critical the channel clearly understands what TI is, and how organizations can capitalize on its value.
With technology advancing at a rapid pace, more and more companies are finding it difficult to streamline their operations, often enduring painful consequences. Companies that don’t want to get left behind, stuck in the old days, would be wise to consider implementing these five solutions to keep up with the times.