White Papers & Case Studies

  1. Why IP? The Benefits Of Deploying An Open Platform IP System
    2/17/2017

    Chris Kossifos, Managing Member of CK Technology Group, took time recently to speak with Business Solutions Magazine about the benefits of deploying an open platform IP system.

  2. Automating Threat Defense: Using Machine Learning To Prevent Modern Cyberattacks
    2/14/2017

    As technology continues to advance, managing and analyzing massive data sets just can’t be accomplished by humans alone. It requires huge amounts of memory and storage, as well as the high-speed processing power of the cloud. Machine learning is a process that applies advanced mathematical algorithms and powerful computing capabilities to quickly and efficiently analyze those data sets and identify patterns.

  3. 2017 Webroot Threat Report
    2/14/2017

    A year ago, we accurately predicted cybersecurity threats that have since been realized, from attacks that targeted the presidential election to the continued onslaught of ransomware. Awareness of cyber threats may be at an all-time high, but attacks are still both prevalent and successful. Nonetheless, for the first time ever, we witnessed a minor year-over-year decrease in the volume of malware. In part, the decline can be attributed to the increased security awareness mentioned, but it also reflects changes in cybercriminal tactics.

  4. MSP Creates Long-Term, Loyal Relationships With Clients Through Differentiated High-Value Services
    1/30/2017

    For close to two decades, CyberTek has helped businesses reduce downtime, prevent data loss and control technology costs. Their signature service, called R.O.S.I.E (Remote Online Support and Information Exchange), helps their clients increase overall business performance while keeping operational costs low.

  5. Managing Technicians In An MSP Business For Profitability - Part 1
    1/30/2017

    One of the most important roles in any service business is the service manager. This is the person who connects your company to your customers. This is the person who keeps your technicians on task, focused on the most important priorities and constantly improving. The service manager is a lot like a conscientious parent who keeps everything going. In this first section we talk about roles and responsibilities. These are based on a managed service business, not a break/fix shop. You can modify these to fit your business model and also ensure they fit comfortably in your own organization.

  6. MSP Helion Automotive Technologies Delivers Best-Of-Breed Protection
    1/11/2017

    Founded in 1997 by Erik Nachbahr in his Baltimore basement, Helion Automotive Technologies has quickly grown to be America’s largest outsourced technology provider for auto dealerships. Helion brings considerable brainpower and experience to bear on all things relating to automotive technology. With over 650 dealerships and body shops under management, Helion’s staff is keenly in tune with the unique challenges faced by auto dealers, both technical and operational.

  7. Making The Switch To Webroot: Lighter Weight, Better Protection, Increased Profits
    1/11/2017

    Two years ago, SWAT Systems had had enough of its antivirus software. At the time, the Seattle-based MSP had tried a succession of antivirus products, and not one of them had worked as well as they needed. “The products were not a good fit for us,” recalls David Blake, Chief Technology Officer at SWAT. “Clients’ machines were still getting infected and the products were too resource intensive.”

  8. Webroot Phishing Threat Trends
    1/11/2017

    “Who would ever fall for that?” That’s what many people think when they see a phishing attempt, since less advanced types of phishing often involve laughable requests with terrible grammar and spelling to lure victims. Most of these are sent to a large number of recipients in hopes that a few will respond, as even the smallest margin of return is a success. However, the majority of today’s phishing attacks are becoming increasingly sophisticated, carefully crafted to obtain sensitive information from specific organizations, or even a particular person.

  9. Webroot Quarterly Threat Update
    1/11/2017

    Webroot solutions and services continually correlate intelligence from millions of real-world endpoints and internet sensors to identify key threat topics and trends, but what do the numbers really mean? In this report, we’ll examine trends in malware ranging from 2014 through the first half of 2016, as well as their causes.

  10. A Guide To Avoid Being A Crypto Ransomware Victim
    12/9/2016

    Over 15 Practical Things You Can Do To Protect Your Organization and Data.