By David J. Gosman, CEO, pcAmerica
At first glance, it seems like the requirements for mobile POS installations are easy: a wireless network, a few mobile devices and a point of sale package are all that’s needed to start ringing sales. This may be true, but the best VARs know that there’s a lot more planning that goes into these installs than just those two elements. There are five major issues that can sabotage a mobile POS installation, but planning ahead can mean the difference between a rocky start and frustrated client and a smooth, successful changeover to the new solution. Here are some things to keep an eye on:
Unreasonable expectations: It sounds great to tell a customer they will be able to ring up sales anywhere on the floor. But it’s also important to work through the logistics of a sale before installing the system to make sure all of the bases are covered. For example, where will employees fold and bag items? How will shoppers locate associates who can ring them up without going through a wild goose chase throughout the store? Pointing out these issues before the system goes live is critical, because installing the solution and then leaving the customer holding the bag—literally—makes the entire install a failure.
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