By Kathy Smith, ConnectWise
Have you ever opened up a product with ‘some assembly required’ that failed to include instructions (or included them, but only in a language you don’t understand)? So frustrating. Sadly, many clients feel the same way about their managed services agreements.
And that’s not good for your profit potential in this practice area your business.
As an IT solution provider, you want to build a relationship and position yourself as a trusted advisor. Make agreement terms clear and concise—no confusing jargon. The better your agreement, the more you and your clients benefit.
Developing a managed services agreement (MSA) is often the first thing that a technology solution provider (TSP) does to prepare for delivering services to a prospective client. It helps you: