Guest Column | December 16, 2016

The Most Important KPIs For MSPs


By Ed Mana, Technologist, Technology on Demand and ASCII Group Member Since 2011

When you think of Key Performance Indicators (KPIs), there are a plethora of metrics you can monitor within your MSP practice. In my experience as an MSP, and also as a consultant to other MSPs, I have found the following work well:

  • Total Sales
  • Total Quotes
  • Total Profits
  • Total Money You Owe
  • Total Money Owed To You
  • Tech Utilization

These totals can be reviewed weekly, monthly, quarterly, and yearly. Keep in mind, it’s important to review the same time period for one- to two-year periods to get a clear picture of where your business is today versus the prior period(s). This process is also helpful in forecasting your business’s future. As the saying goes: “you can’t know where you’re going until you know where you’ve been.”