The Melting Pot – NorthStar Enterprise Content Management And Order Entry

By Art Julian, Chief Executive Officer, Custom Business Solutions, Inc.

Situation Overview

The Melting Pot, the premier fondue restaurant and leading polished casual dining franchise, offers guests a unique, interactive dining experience where they enjoy a choice of fondue cooking styles and entrees, cheese fondues, salads and indulgent chocolate fondue desserts.

The first Melting Pot opened in 1975 and the company has grown steadily since then with more than 130 restaurants in 35 states, Canada, Mexico and other countries. There are more than 20 international locations in development.

In the midst of aggressive expansion plans, company president Mike Lester knew an updated POS system was needed and preferred an enterprise-level, cloud-based system, particularly as he planned to migrate to tablet devices in the restaurants.

He assembled a cross functional team within the brand to develop the criteria for choosing the new system. The team created a list of 60 attributes that a cloud-based POS system must have in order to manage operations today and into the future.

Only one solution, Custom Business Solutions’ NorthStar Order Entry, had the most checks in the ‘yes’ column of this comprehensive list. Through conversations with Custom Business Solutions (CBS), Lester felt he could depend on their expertise.

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