Newsletter | September 3, 2019

09.03.19 -- The End-User Help Desk In IT Services

Featured Editorial
The End-User Help Desk In IT Services
Guest Column | By Jeff Connolly, TSIA

VARs and MSPs are often asked to support end users as part of their service portfolio, but delivering this function is sometimes a challenge for organizations without existing or scalable end-user support capabilities. Some providers embrace this function, while others shy away. What should you be considering when adding this capability to your portfolio?

Channel Insights
Using Pay-At-The-Table Technology To Win Business
Article | By Sean Berg, Shift4 Payments

Between the limited implementations available and the high cost, adding a tableside device to their ecosystem provided more problems than solutions for resellers. However, recent changes in the industry have allowed this technology to increase sales and augment the considerable value resellers can already provide. 

The Clarity Security Vendor Report
Article | Webroot

MSPs from around the globe are motivated to respond to the survey for their chance to be on the MSP 501 list as it is seen as the best mechanism to benchmark their organizational progress against other leading providers with real numbers. 

Why HaaS And SaaS Are Game Changing Services For Resellers
Article | EVO Payments

POS resellers who don’t head into the HaaS and SaaS market are doing themselves a disservice and losing market share. Haas/Saas payment models are becoming more and more popular not just in the U.S., but around the world as well. 

An Introduction To Bluetooth Security
White Paper | Sennheiser

Bluetooth is a wireless technology standard for exchanging voice and data over short distances between Bluetooth-enabled devices. Ericsson introduced Bluetooth to the market in 1994 to overcome the challenges of connecting devices with different types of technology and communication protocols.

From Swords To Keyboards: MSPs And Their Customers Under Attack
Video | The ASCII Group

Hear from a top industry expert as he shares useful information for anyone involved in cybersecurity.