In the last year, phishing was involved in 93% of successful security breaches. But we shouldn’t point the finger at human error alone. Today’s phishing attacks can be pretty convincing. And, ultimately, we’re all in this together. What your clients really need is a solution that empowers end users to be a strong line of defense. They need cybersecurity awareness training.
Here are 10 steps to help you ensure your end user training program is a success.
Get support from the whole organization
For a successfully cybersecurity awareness program, your clients should get company-wide buy-in. From the CEO and CISO to the end users themselves, the whole business must understand what’s at stake, what the fallout of a breach looks like, and what processes should be in place for prevention and recovery. They also need to make sure there’s enough budget allocated for the resources and technology required to create and maintain those processes.
Establish a baseline
Some end users may be more cybersecurity conscious than you realize, while others may require more guidance. Before you can measure the success of any user training, it’s important to establish a baseline. Run a phishing simulation to determine what kinds of education your clients need and how best to focus training efforts.