Video | February 24, 2009

Safelite AutoGlass Video Case Study

Source: Datamax - O'Neil
Datamax O'Neil Safelite video case study video shot

For windshield replacement specialist Safelite AutoGlass, which sends its technicians to customers' homesor businesses to do repairs, a little cracked glass isn't a problem. But keeping track ofmounds of paper-based work orders was a system the company knew needed repair.

Technicians routinely made as many as four calls to dispatch per repair to verify work orders aid call in credit card payments.

While it was more than ready to take the plunge to a paperless process, Safelite knew there was one piece of paper that was important to keep around: techs still had to be able to run credit cards and give customers printed receipts on-site in the field.

Safelite wanted a complete wireless solution that included GPS-equipped devices, portable thermal printers, signature capture and credit-card processing capabilities.

While Safelite had a strong internal application develop-ment team, the company had never developed mobile applications. For help with that, it used Dexterta's open development platform, DexterraConcert, and Dexterra's full-service partner program, Dexterra DevNetwork Program.