7 Reasons To Provide Quarterly Reports To Your Managed Services Customer

By Danny Obaseki, Director of Business Development, Solana Networks

Managed IT services providers (MSPs) must ensure that their service delivery objectives are in line with their client’s business objectives. The common aspiration of an MSP is to provide a service that their client finds valuable and thus indispensable. The main goal of their SMB client who has chosen to contract out the management of their network’s operation (the central nervous system of their organization), is to have a five-nines reliability and peace of mind.

When these objectives are properly aligned, the MSP will become a vital partner and the forging of a long-term business relationship will naturally take place.

How MSPs articulate their objectives to their clients is imperative, and there is no better way to highlight the services being rendered than by leveraging reports already available from their monitoring tools — the backbone of your managed services offering.

First, consider why reports are critical to your clients:

• They can serve as an audit trail of how an entire network is performing, highlighting what work has been completed, what is outstanding, which devices are “sick” and “over-consuming resources,” how often you back up their critical data and so on. At a minimum, MSPs should deliver an executive summary report — which provides a snapshot of the performance of an entire network infrastructure. This transparency can set the foundation in which a trusting relationship between the MSP and the SMB client can build on. 

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