Magazine Article | September 15, 2016

MSP Showcases Total Solution

By The Business Solutions Network

Initially passed over due to cost and perceived unneeded services, this MSP ultimately was awarded a services contract when the cheaper option failed to deliver.

Sometimes it takes a customer choosing to not initially work with you to understand what they’re missing. Such was the case with managed services provider (MSP) powersolution. com and one of its customers. The MSP was approached by Memory Care Living, an Alzheimer’s and dementia care provider in New Jersey. After approaching powersolution. com and another MSP (which was really more of a breakfix operation doing quasi-managed services) for help with IT support, the organization went with the cheaper proposal rather than the total solution approach — and more expensive option — from