MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform

Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.

Providing what Davis describes as “door-to-door IT,” DCS evolved into a pure break-fix business with much of the staff’s time spent traveling to and from client sites spread throughout the vast and distant region, and working long hours onsite to solve clients’ technology issues.

“We had good clientele and reasonable billings, but we knew there had to be a smarter way to run and scale the business long term,” recalls Davis, who serves as director of the firm. “We had a lot of customers, but there were too many late nights and cash flow ups and downs. We wanted to transition away from break-fix IT and towards repeat income.”

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