By Johannes Kaulfuss, Sennheiser
SMBs looking to invest in sophisticated unified communications networks typically understand the urgency of maintaining a skilled, consistent, and well-seasoned staff to leverage these networks. The savvy business owner will do whatever is necessary to draw superior talent from a wide pool of knowledgeable workers — and to keep those talented agents long-term — in order to deliver outstanding customer engagement.
In some scenarios this means accommodating skilled agents with unique needs such as special hearing needs. Hearing impairment, even if treated with hearing aids, can present an obstacle to performance in these environments since many hearing aids are challenging to use in conjunction with headsets. Resellers who can provide dedicated headset solutions for workers who use hearing aids can generate more sales while helping their business customers expand that pool of qualified, competent, and potentially loyal employees working in unified communications environments through a unique and socially progressive strategy.