News | June 5, 2014

Kaseya New Release Recognizes That Seconds Count To MSPs

Source: Kaseya
Bernadette Wilson

By Bernadette Wilson

Kaseya launched Kaseya 7.0 this week, announcing MSPs can now leverage the fastest remote client management. But how fast is “fast”?

Tom Hayes, VP of product marketing for Kaseya, describes it as “nearly instantaneous.” The Kaseya blog explains the project had an objective to save time  for its MSP partners and customers, mostly mid-market enterprises. Kaseya’s goals were to enable users to connect in 6 seconds, connect 99 percent of the time, and perform well over latent connections. To achieve these objectives, Kaseya’s Virtual System Administrator (VSA) includes a persistent connection between the server and agent. Also, non-sequential communication doesn’t keep remote control requests queued behind other communications. Speed also gets a boost because Kaseya Remote Control is built using a video codec and leverages the GPU (graphics processing unit) for hardware acceleration. In addition, Kaseya studied remote desktop management workflow  and connectivity to save time required to establish sessions.

The result of this project is a tool that runs faster — in practice, bettering the 6 second goal with connections often in 1 or 2 seconds — from a remote, full-screen desktop. And, as Hayes points out, when you manage clients’ systems and resolve issues each day for multiple clients, “seconds count.” 

The new release also features integrated network monitoring — making Kaseya VSA an integrated network, system, client, and mobile device management (MDM) solution. The new version also includes “Traverse,” which provides alerts when an issue threatens mission-critical applications — and helps MSPs with response times outlined in their SLAs (service level agreements). It has a mobile optimized view, with support for iOS and Android, and performance enhancements via HTML5.

Enterprise Mobility Management (EMM) in the new release enhances mobile device application support. It provides MSPs — faced with both BYOD (bring your own device) and company-issued devices — with Kaseya’s MDM and BYOD mobility management solution that includes “blacklisting” harmful applications and protecting users’ personal information with container apps. The new release adds support for Android and includes Active Directory integration.

Version 7.0 also includes integration with QuickBooks and includes “365 Command” that facilitates managing and administering cloud applications — including SharePoint online.

Kaseya 6.5 was released in January — and the next version is planned for September. Yogesh Gupta, CEO of Kaseya, says with the management change nine months ago, Kaseya also adopted a new agility and focus on automation that makes the aggressive schedule possible.

For more information, see the press release from Kaseya.

SOURCE: Kaseya