Newsletter | January 11, 2022

01.11.22 -- How To Run A Great Mobile Help Desk While Keeping Costs Down
 
Sponsor
Channel Insights
Confidence In Carbonite For The Entire Enterprise
Submitted by Carbonite

By the end of March 2020, 98% of OpenText’s global workforce had pivoted to remote work as COVID-19 shook the world. Like many companies, OpenText had to adapt to the new normal and find a way to protect its endpoints from potential disruptions.
Retailers Plan Significant Post-Pandemic Investments
By Stephen Bergeron, APG Cash Drawer

Despite consumers’ growing dependence on digital shopping channels, nearly 92% of all sales in 2021 will be fulfilled through local brick and mortar stores, according to IHL research. Meanwhile, local stores are changing, as retailers rush to accommodate new shopping trends such as curbside pickup and BOPIS (buy online, pick up in-store).
Hacker Personas: The Opportunist
Submitted by Webroot

While some cybercriminals specialize in targeting large enterprises or governments, opportunists will target anyone – whenever the opportunity arises! This means every business is at risk of attack, and business leaders need to ensure that every employee is properly protected, both from a technology standpoint and through continued security awareness training.
Blockchain Terminology: A Glossary For Beginners
 
Submitted by CompTIA

Learn the basic terminology for blockchain technology. From Address to Zeppelin—and everything in between — here’s the entire list of terms beginners need to know. Created by CompTIA’s Blockchain Advisory Council, the glossary is designed to raise blockchain awareness by giving prospective users and customers a better understanding of the technology, its history, and use cases in the market.
Leadership Lessons
ASCII Insight MSPs Share Their Thoughts On The Year That Was And What The Future Holds
Submitted by The ASCII Group
In this article, ASCII members answered our questions about what happened in the channel this past year, as well as what to expect in 2022.
The Ballad Of A Cybersecurity Leader
By Jon Clemenson, TokenEx

Balancing protective strategy with a vision for growth and empathy for staff.
How To Run A Great Mobile Help Desk While Keeping Costs Down
 
By Ian Slack, Stratix

Let's face it, supporting mobile solutions isn't as easy as IT traditionally was in the past. To start with, there are more device types, operating systems, and apps, so there's a steeper learning curve. Then, users and devices are usually dispersed, and getting hands on equipment to fix it is more challenging. Add in connectivity hurdles and increased security threats, and you have a very complex environment to manage.