How RMM Solves Break/Fix Problems

By Brett Cheloff, ConnectWise

Despite the rise of managed service providers (MSPs), many IT companies still operate on a break/fix model. But the proactive managed services model is far easier and more cost-effective—and helps you provide a much stronger level of service to your clients. If you’re still providing services on a break/fix basis, a remote monitoring and management (RMM) tool can help you make the transition to managed services.

Not sure of the benefits an RMM tool offers? Here are a few.

Cash Flow

In a break/fix model, clients only pay for your services when they need something fixed. As a result, cash flow is inconsistent and unpredictable. By contrast, MSPs charge a uniform monthly fee in exchange for constant, proactive monitoring of a client’s systems. RMM tools proactively monitor a client’s devices and networks, allowing you to charge a monthly fee for your always-on service.

Complex IT Issues

In a break/fix model, you don’t hear about an IT issue until it’s grown large enough for a client to notice. This usually means the problem has become widespread and complicated—whereas a problem in the early stages can be simpler and quicker to resolve. RMM software can detect IT issues before the client notices them, enabling you to fix them proactively before they cause widespread problems.