ServiceXRG founder and president Tom Sweeny examines the elements that contribute to the calculation of net recurring revenue and offers insights to identify the root causes of churn, attrition, and contraction.
In the last installment of his series, IT communications expert Don Crawley discusses the virtues of intentionality about implementing the principles of good listening and respect in your work with customers and coworkers.
As an MSP or MSSP, you are doing your part to secure and monitor your client’s network and provide a seamless user experience. However, through no fault of your own, your clients and their employees are not making your job easier by creating credential-based blind spots that until now were hard to detect and mitigate.
Are you happy with the state of your company’s documentation? For most of you, I’m guessing there are some things you want to improve. And that’s the rub — having the best tool is a great start, but it’s not everything. The best documentation system in the game works best when there is a strong documentation culture to support it.
When you get started working around cybersecurity, it can sound like people are speaking a foreign language. Like most of the IT industry, cybersecurity has a language of its own. We’ve all become familiar with the basic security terms and aspects when we secure our personal data and information, but the deeper you go into the rabbit hole, the more technical things can get.