Managed services provider (MSP) Logic Speak managed 1,250 endpoints — and that number almost doubled after the acquisition of another company. President and CEO Jason Etheridge said his company couldn’t accomplish this without remote monitoring and management (RMM). “It would be impossible to do our jobs efficiently — which is the key to managed services,” he explained.
Etheridge joined Jessica Schroder, community manager for MAXfocus, for a Q&A session with Business Solutions president Jim Roddy at Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions, on November 5 at the DoubleTree Orlando Airport.
Etheridge said, “There’s a tendency to think managed services is just a sales model, but you have to change how you do things as well.” He said using RMM is the first step, alerting you to situations that could develop into bigger problems requiring more time, effort, and cost for you to correct. He said with managed services your goal and your client’s goal align: you both want system uptime.
Schroder said RMM, in addition to professional services automation (PSA), enables you to provide proactive services and build monthly recurring revenue — in contrast to reactive, break-fix services for which you are paid a one-time fee.
Etheridge and Schroder also discussed managed services best practices and common mistakes, as well as answering questions posed by their audience at Channel Transitions.
Channel Transitions is sponsored by platinum sponsors MAXfocus, and Worldpay, gold sponsors Harbortouch and Mercury, and networking sponsors Moneris and RapidFire Tools, along with industry association partners CompTIA, The ASCII Group, and the Retail Solutions Providers Association (RSPA).