Case Study

How Data Is Driving 30% Growth For Simpatico Systems

Source: ConnectWise
Simpatico

Simpatico Systems began with a mission to help business owners work more efficiently, without getting tied up in complicated billing and solution options. To make it easier to run the show, President Greg Bazar chose a managed services model for his offices in California and Texas.

It wasn’t long before Greg saw the need to make a change. After installing an open-source ticketing system to get things going, it took about three months before data was spread all over the place. “I knew there had to be something better,” Greg explained.

Necessary Research

Greg was big into data, and determined to use solid data to make sure he was accounting for time and driving efficiency. “Time is the only resource we don’t have more of,” he said, explaining his commitment to using it properly. He set out on the search to find a software solution that allowed Simpatico to use data easily, allowing techs to track tickets and communicate effortlessly.

In the Texas office, Simpatico tried out Tigerpaw®, which lasted 15 days before they knew it wasn’t the right fit for them. The next stop was Autotask, whose prices meant they never made it past the inquiry stage. A parade of other solutions were considered, before Greg found—and committed to—ConnectWise Manage in 2009. A local ConnectWise partner mentioned the solutions, and Greg was excited that it offered all the features necessary to run a successful technology services business.