HoundDog Offers Managed Services ELearning Program
Remote systems monitoring and management tools vendor HoundDog Technology has aunched its Managed Services ELearning Program as part of a new Channel Management Services strategy to help their clients build recurring revenues through managed services. HoundDog’s Channel Management Services has been established to provide its 1,700-strong customer base with the resources to help them grow their businesses and deliver best-of-breed service. A dedicated channel team will provide the guidance and tools to help clients drive recurring revenues through the managed services, or contracted support, model of IT service delivery.
Mike Byrne, who is the newly appointed group manager of channel management services, brings to HoundDog an in-depth knowledge of just what it takes to make an IT support business successful, having worked with hundreds of VARs, VADs and MSPs from all over the globe for over four years. “After logging thousands of hours talking to these guys and providing them with IT business transformation services, one simple fact remains, everyone in the industry encounters the same issues and challenges when selling their services to their customers. Whether you’re a large support company or one-man operation, at the end of the day you’re trying to earn a living while supporting your client’s networks. With that in mind, some of the most common challenges facing folks today fall in the areas of developing and then pricing their service offerings,” said Byrne.
As the SMB market welcomes more and more IT support companies Byrne stresses that establishing strong and lasting relationships with clients is critical to survival, especially in today’s economic climate.“SMBs are no doubt being marketed to by other IT support companies ranging from the big Telco’s to the small “Mom and Pop” shop that just opened up down the street. Fostering a bond with clients is a challenge to say the least. They’re trying to manage a client’s perception of what they should be budgeting for their IT requirements, whilst delivering these services within that budget and make a profit too – it’s not easy,” he said. “With all that in mind, we have designed the Channel Management Services program, which we will roll out to HoundDog clients over the next six-months, to help them overcome these challenges so they can move to a recurring revenues business model at a pace that best suits them.” The first stage in the program, the Managed Services ELearning Program, is a series of “Quick Launch” sales programs and webinars, available live and on-demand, designed to help clients start generating recurring revenues right away.
About HoundDog’s Channel Management Services Program
HoundDog’s Channel Management Services Program is made up of three components; the Managed Services ELearning Program, Services Evolution Tools and one-on-one coaching, designed to provide our clients with a common sense approach to building recurring revenues through Managed Services.
For more information on HoundDog’s Channel Management Services contact Mike Byrne (877.222.4280).
About HoundDog Technology
HoundDog Technology delivers an award-winning suite of products to over 1,700 IT Support Companies and Managed Service Providers (MSPs) looking to take better care of their clients at less cost. By focusing on the essentials, HoundDog delivers key functionality like real time systems monitoring, automated daily health checks, asset tracking, patch management and own brand client reporting in just ten minutes at a fraction of the cost of other more complicated and expensive systems.
The HoundDog system is deployed at over 20,000 small businesses world-wide. Company headquarters are located in Dundee, Scotland with additional offices across Europe and North America. HoundDog Technology was recently selected as Best MSP solution at Gartner Group's IT Channel Vision Awards, received 5 out of 5 Tech Stars from Channel Reseller News’ and was short listed by CRN for their Software Vendor of the Year award along with Microsoft, VMware and Oracle.
Mike Byrne, who is the newly appointed group manager of channel management services, brings to HoundDog an in-depth knowledge of just what it takes to make an IT support business successful, having worked with hundreds of VARs, VADs and MSPs from all over the globe for over four years. “After logging thousands of hours talking to these guys and providing them with IT business transformation services, one simple fact remains, everyone in the industry encounters the same issues and challenges when selling their services to their customers. Whether you’re a large support company or one-man operation, at the end of the day you’re trying to earn a living while supporting your client’s networks. With that in mind, some of the most common challenges facing folks today fall in the areas of developing and then pricing their service offerings,” said Byrne.
As the SMB market welcomes more and more IT support companies Byrne stresses that establishing strong and lasting relationships with clients is critical to survival, especially in today’s economic climate.“SMBs are no doubt being marketed to by other IT support companies ranging from the big Telco’s to the small “Mom and Pop” shop that just opened up down the street. Fostering a bond with clients is a challenge to say the least. They’re trying to manage a client’s perception of what they should be budgeting for their IT requirements, whilst delivering these services within that budget and make a profit too – it’s not easy,” he said. “With all that in mind, we have designed the Channel Management Services program, which we will roll out to HoundDog clients over the next six-months, to help them overcome these challenges so they can move to a recurring revenues business model at a pace that best suits them.” The first stage in the program, the Managed Services ELearning Program, is a series of “Quick Launch” sales programs and webinars, available live and on-demand, designed to help clients start generating recurring revenues right away.
About HoundDog’s Channel Management Services Program
HoundDog’s Channel Management Services Program is made up of three components; the Managed Services ELearning Program, Services Evolution Tools and one-on-one coaching, designed to provide our clients with a common sense approach to building recurring revenues through Managed Services.
For more information on HoundDog’s Channel Management Services contact Mike Byrne (877.222.4280).
About HoundDog Technology
HoundDog Technology delivers an award-winning suite of products to over 1,700 IT Support Companies and Managed Service Providers (MSPs) looking to take better care of their clients at less cost. By focusing on the essentials, HoundDog delivers key functionality like real time systems monitoring, automated daily health checks, asset tracking, patch management and own brand client reporting in just ten minutes at a fraction of the cost of other more complicated and expensive systems.
The HoundDog system is deployed at over 20,000 small businesses world-wide. Company headquarters are located in Dundee, Scotland with additional offices across Europe and North America. HoundDog Technology was recently selected as Best MSP solution at Gartner Group's IT Channel Vision Awards, received 5 out of 5 Tech Stars from Channel Reseller News’ and was short listed by CRN for their Software Vendor of the Year award along with Microsoft, VMware and Oracle.
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