Newsletter | December 16, 2019

12.16.19 -- Channel 2020: Predictions From Our Favorite Prognosticators

From The Editor
New Year, New Focus
By Matt Pillar, chief editor

In 2020, we’ll further refine — and more specifically define — our content efforts, by focusing on the quality and growth of, and, which represent the largest and most active and engaged readerships in our IT channel media portfolio.

Featured Editorial
Conducting The IT Sales Presentation
By Erick Simpson

In this third installment of his series, Erick Simpson covers the sales presentation, which focuses on the presentation of the technology solution to the potential prospect and usually occurs during the second visit with the prospect.

Channel 2020: Predictions From A Few Of Our Favorite Prognosticators
By Matt Pillar, chief editor

As we wind down the clock on 2019, it’s a good time to reflect on what the IT services business has in store for the kickoff of a new decade. We gathered a handful of our trusted advisors and asked them to share their thoughts on the best opportunities and biggest risks for the new year. 

3 Types Of Software Every MSP Should Have
  Guest Column | Field Nation

As your MSP business grows, the number of moving parts increases almost exponentially. SaaS platforms enable MSPs of all sizes to automate many essential day-to-day operations and stay focused on the big picture. In this guide, we’ll explore three types of software every MSP should have. 

Empowering Your Sales Strategy With Customer Engagement Technology
  Guest Column | By Sean Berg, Shift4 Payments

Today’s consumers expect the businesses they patronize to engage with them in meaningful ways. This new expectation has created a great demand for customer engagement tools, as well as the opportunity for resellers to educate business owners on them.