06.09.21 -- Benefits Of Automating Your Key SaaS Metrics: Insights You Can Act On

Monitoring your metrics isn’t enough. The key SaaS metrics you measure must be actionable to help you move the needle on healthy CMRR and ARR growth. This requires granularity and immediacy of information you can’t get from QuickBooks or Excel spreadsheets at scale. Your ability to keep a pulse on customer trends, as they are happening in real time, and then respond quickly, enables you to transition from the historian to the pioneer — guiding the business into the future.

ROI calculation for a new platform is always a challenge, as businesses need to consider numerous aspects, both quantified and unquantified. To model the economic impact of different implementation scenarios, we used a calculator to evaluate the ROI potential of SAP customer experience-based solutions for enterprises and midsize businesses.

It’s been a while since I shared with you an inside look at the RSPA Niche & Startup ISV Community (the COVID crisis got in the way — sorry). This group of 60+ software developer executives holds a conference call every five or six weeks to network, learn from each other’s experiences, and foster business development opportunities.