Case Study

A Leading U.S. Financial Services Company Success Story

Source: Verint Systems

Verint has a long-standing relationship with a large financial services organization that was ranked among the top 20 U.S. banks in 2010 and has received numerous awards for its outstanding business solutions. The Bank, which offers its clients a wide range of deposit, trust, and investment services, operates over 1,500 branches in both traditional branch offices and in-store locations.

Since the late 1990s, Verint solutions and services have helped this Fortune 500 company create a safer environment for bank customers and staff and deliver the outstanding customer service that builds customer loyalty and generates value.

Verint and this top financial services company enjoy a highly collaborative and consultative working relationship that has enabled the Bank to improve customer service, while optimizing resource costs. Over more than a decade, the relationship has grown from a series of consulting engagements to implementation of a comprehensive workforce management solution and has saved the Bank more than $30 million, primarily through more efficient branch staffing.