Newsletter | December 17, 2019

12.17.19 -- 8 Break-Fix Problems Solved By RMM


Shift4 Payments is the leader in integrated payment processing, delivering a complete ecosystem of solutions that extend beyond payments to include a wide range of value-added services. Shift4’s groundbreaking technologies help power the company’s Harbortouch, Restaurant Manager, POSitouch, and Future POS brands as well as over 350 additional software integrations in virtually every industry. To learn more about joining the Shift4 family of resellers, visit

Channel Insights
4 Ways To Improve Trust In The Financial Services Industry
Article | EVO Payments

Trust. It’s a concept that’s not simply handed out but earned over time, and that’s even more evident in the extremely competitive financial industry.

The Best Resellers Are Focusing On Their Customers’ Success
Article | By Sean Berg, Shift4 Payments

While having the latest technology and high-end hardware is important, today’s most successful resellers are looking beyond their expertise and are aiming to align their business model and sales strategy with the success of their customers.

Why A Backup And Recovery Strategy Is NOT Optional
Article | By Tim Sheahen, Webroot

It’s a scenario we see far too often: All of a company’s data is stored and managed on a single server. It’s protected by a backup server, sure, but even that is kept on the same domain as everything else. One day, the domain is hit by ransomware that not only shuts down the servers, but also corrupts backup data. So, what then?

The Fibre Channel Rolls On
White Paper | Panduit

This white paper covers current data center storage applications and technologies such as transceivers and optical fiber media that support Fibre Channel in the data center.

8 Break-Fix Problems Solved By RMM
  Article | By Brett Cheloff, ConnectWise

Despite the rise of managed services providers, many IT companies still operate on a break-fix model. But the proactive managed services model is far easier and more cost-effective — and helps you provide a much stronger level of service to your clients. If you’re still providing services on a break-fix basis, a remote monitoring and management (RMM) tool can help you make the transition to managed services.

Leadership Lessons
Maintaining Strategic Focus During Agile Releases
Guest Column | By Kash Noorani, OpsRamp

Sometimes, agility can lead to a lack of strategic focus. Releases degenerate delivering shiny objects that temporarily fascinate the product or sales organizations without wowing customers.

The 5 Most Significant Announcements At Microsoft Ignite
  Guest Column | By Tanuj Mitra, NetEnrich

At this year’s Microsoft Ignite conference, Microsoft CEO Satya Nadella placed the focus on consistent developer experiences in multi- and hybrid-cloud, alongside the announcements of new initiatives for “cloud-delivered quantum computing.”